Forgot Password Error...

[Derek]

When clients click on "recover your password" the following error:

 

Error while sending the welcome email

 

I have checked the mail.txt but it doesn't show anything and all other mail works fine...

[Derek]

Still lookin!

[dimitrifrom31]

something worng in ur database maybe? not doing the link between the user name and the email so not able to send it? Check ur db with phpmyadmin maybe its structure is altered or whatever, that would be where i would check first if i was you.

[Derek]

something worng in ur database maybe? not doing the link between the user name and the email so not able to send it? Check ur db with phpmyadmin maybe its structure is altered or whatever, that would be where i would check first if i was you.

 

I dont think that is the case

[Guest louise]

seems like a mail server issue to me check the email account to make sure you are able to send and receive emails ok.

Then check your mail server box for ports

 

See if you can send a test email from TCA via the Mail Server Settings

if not then there's your issue

[Derek]

seems like a mail server issue to me check the email account to make sure you are able to send and receive emails ok.

Then check your mail server box for ports

 

See if you can send a test email from TCA via the Mail Server Settings

if not then there's your issue

 

Negative, as stated in the first post all mail is working fine.

[dimitrifrom31]

then submit a ticket cuz thats hard to just guess unless sum1 has already been facing the same situation and knows how to solve

[Derek]

Didn't have the new user email setup