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Timeout installing Steam mods for Ark


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Hi folks,

We've just switched to a new Win2019 dedicated server. Our hosting provider has installed TCAdmin for us. We have two physical disks. TCAdmin is installed on the C drive and TCAfiles\users is on the data drive.  I've created an instance of Ark Survival and I'm trying to install mods via the Steam Workshop browser in TCAdmin. What I'm finding is that we need to delete the steamapps folder after each mod is installed, otherwise it will timeout. I did NOT run into this problem when installing mods for Conan Exiles.

Our provider tech says they've encountered this before but it's not something they've been able to fix. We didn't have the problem on the box we've been using for the last 12+ months so surely it must be a config or permissions issue. Any suggestions on how we might troubleshoot this?

Install Workshop file 924619115 on x.x.x.x:port
11/17/2022 11:47:05 AM    Set processing to true in service settings.
11/17/2022 11:47:05 AM    Executing before Workshop install/update scripts...
11/17/2022 11:47:05 AM    Downloading file 924619115 from Steam...
11/17/2022 11:47:05 AM    Preparing SteamCmd...
11/17/2022 11:47:05 AM    Downloading Editable Server UI (WBUI) Open Source from Steam (retry 5 1291/36674989)...
11/17/2022 11:47:54 AM    Set processing to false in service settings.
11/17/2022 11:47:54 AM    An error occurred. Time to clean up. (WorkshopInstall)
11/17/2022 11:47:54 AM    Steam download failed after 5 retries.
11/17/2022 11:47:54 AM    System.Exception: Steam download failed after 5 retries. at TCAdmin.GameHosting.Automation.AutomationProcesses.r() at TCAdmin.GameHosting.Automation.AutomationProcesses.Start() at TCAdmin.TaskScheduler.ModuleApi.StepBase.Start(Object arguments)
Edited by TrevorJD
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  • 3 weeks later...

You can update to or use this script 
from System.IO import Directory, Path if Directory.Exists(Path.Combine(ThisService.RootDirectory, 'steamapps')): Directory.Delete(Path.Combine(ThisService.RootDirectory, 'steamapps'), True)


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