Stramik, a CRM by ChicagoServers

[Jimmy-CS]

Fellow server hosting providers, I wanted to share with you a product developed by the ChicagoServers team, Stramik.

This is not some generic pitch ad, this is us reaching out to the TCAdmin community that has helped us along the way and we wanted to share something that we built to make our experience better, with all of you.

Stramik is a customer service live chat and knowledgebase system that we built to address the best features that we sampled from various providers- Intercom, Gleap, LiveChat, Crisp, Tidio, and more. ChicagoServers has been in business for around 6.5 years and we have tried all of these first-hand. It seemed that none of them had the best of all the features we were looking for. A beautiful brand-respective widget and powerful backend were what we wanted. So, we built this, implemented it, and then decided to launch it for the public to use as well.

We think it would match nearly any brand out there, yours included. We want affordable pricing, a great experience, and something that has an iOS app (launching soon!)

Below are some of the key features that we think make up our special sauce:
 

While the Shopify integration probably doesn't apply to most if you, you can have customers self-identify using WHMCS customer identifiers via Smarty code (and TCAdmin) to automatically authenticate users, view their page history, and more.

A few more highlights:

- Configurable AI models including the latest GPT-5 model. Crawl your website, other websites, or add information snippets/KB articles to build your intelligence!

- Per organization billing, not per seat. Don't feel the need to share accounts with other people, your organization should have plenty!

- If you decide to use AI, pay per used message (around 6-8 cents depending on the latest GPT model you select. Yes, you choose your own model, no configuring required.)
      * This is helpful because Intercom charges $1 per "resolution" even if it's a churned/abandoned conversation because they assume their AI solved it (even if it didn't you get billed.)

- Live Visitor Monitoring/Tracking: See someone on your website? Send an outgoing message to them proactively instead of hoping they reach out to you first.
      * You can also configure automatic outgoing messages if certain page rules/conditions are met.

- Public Knowledgebase (optional) to create articles on that ties directly into the AI intelligence.

We've got more details and screenshots on our PeerPush page as well, feel free to check that out. We're also posting updates there as they roll out. While we're stable for public use, we're still continuing to add features.

* If you have an idea for something that might be a good addition, please do reach out to us as this is a community/field that we care particularly about and want to offer fellow hosting providers something that fits the needs of other hosting providers as well.

Q: Why would we trust another hosting provider with our data?
A:Your data is encrypted, nor do we have interest in doing anything nefarious. ChicagoServers has been around since 2019 and our team has been in the field for decades longer than that. We've seen immature summer breakers running 'hosting companies' and we're nothing of the sort, rest assured. This software is coming from working professionals. Doing anything dodgy would completely ruin the reputation we're working to build. We're the underdogs in this arena right now and competing with forces like Intercom would not be possible if we started doing strange things. We also log each action for each organization which your organization's admins can review.

Q: Is our data safe if we use this software?
A: Your data is hosted separately from the front-facing system, backed-up multiple times per day, and secure. Our database system is SOC2 certified and we will be seeking our own software certification as well shortly.

The Benefit:

Because ChicagoServers has benefited from the insight and materials provided by the TCAdmin community, you can save 50% OFF on all plans for 12 months, which is twice as long as the startup program discount we offer.

Use Code: TCADMIN during the upgrade process.