Stramik, a CRM by ChicagoServers

[Jimmy-CS]

Fellow server hosting providers, I wanted to share with you a product developed by the ChicagoServers team, Stramik.

This is not some generic pitch ad, this is us reaching out to the TCAdmin community that has helped us along the way and we wanted to share something that we built to make our experience better, with all of you.

Stramik is a customer service live chat and knowledgebase system that we built to address the best features that we sampled from various providers- Intercom, Gleap, LiveChat, Crisp, Tidio, and more. ChicagoServers has been in business for over 7 years and we have tried all of these first-hand. It seemed that none of them had the best of all the features we were looking for. A beautiful brand-respective widget and powerful backend were what we wanted. So, we built this, implemented it, and then decided to launch it for the public to use as well.

Even if you just want a simple free messaging platform with visitor monitoring, iOS app, and other core features, our Free Forever plan will cater to that.

We think it would match nearly any brand out there, yours included. We want affordable pricing, a great experience, and something that has an iOS app. We have several integrations as well, including InStatus, allowing you to report your network issues right in chat if one occurs.

A few more highlights:

- Configurable AI models including the latest GPT-5 model. Crawl your website, other websites, or add information snippets/KB articles to build your intelligence!

- Per organization billing, not per seat. Don't feel the need to share accounts with other people, your organization should have plenty!

- If you decide to use AI, pay per used message (around 6-8 cents depending on the latest GPT model you select. Yes, you choose your own model, no configuring required.)
      * This is helpful because Intercom charges $1 per "resolution" even if it's a churned/abandoned conversation because they assume their AI solved it (even if it didn't you get billed.)

- Live Visitor Monitoring/Tracking: See someone on your website? Send an outgoing message to them proactively instead of hoping they reach out to you first.
      * You can also configure automatic outgoing messages if certain page rules/conditions are met.

- Public Knowledgebase (optional) to create articles on that ties directly into the AI intelligence.

We've got more details and screenshots on our PeerPush page as well, feel free to check that out. We're also posting updates there as they roll out. While we're stable for public use, we're still continuing to add features.

* If you have an idea for something that might be a good addition, please do reach out to us as this is a community/field that we care particularly about and want to offer fellow hosting providers something that fits the needs of other hosting providers as well.

The Benefit:

Because ChicagoServers has benefited from the insight and materials provided by the TCAdmin community, you can save 50% OFF on all plans for 12 months, which is twice as long as the startup program discount we offer.

Use Code: TCADMIN during the upgrade process.

Edited May 20 by Jimmy-CS

[Jimmy-CS]

Exciting iOS App Update:

We’re excited to announce that our new iOS app, is now live on the Apple App Store! (https://apps.apple.com/us/app/stramik/id6748674977)

The Stramik app was built to help support teams stay connected with their customers wherever they are. From your phone or tablet, you can monitor live website visitors, start chats instantly, and manage customer contacts all in one clean, mobile-friendly interface.

We’ve also added push notifications to make sure you never miss a message or engagement opportunity, and live translation on the fly, allowing you to communicate seamlessly with visitors around the world in their preferred language.

Edited October 25, 2025 by Jimmy-CS

[Jimmy-CS]

Some Beautiful Winter Updates:

CSAT Surveys now added
Surveys are shown automatically when a conversation is closed, allowing customers to quickly rate their experience using a simple, emoji-based scale. No emails, no redirects. Just fast, contextual feedback while the interaction is still fresh.

Instatus Integration now Live!
Enhance your widget with a polished, real-time system status display that pulls live data directly from your organization’s Instatus.com page and presents it in a clean, stylized format that blends seamlessly into your site's branded widget.

Open AI GPT-5.1 Family Integrated!
We are pleased to announce that the ChatGPT-5.1 family is now live within Stramik and available for use! With no pricing increases, we're happy to deliver this updated model at the same previous pricepoints that GPT-5 was available at.

Edited January 12 by Jimmy-CS