What TCAdmin Support Covers?

[ECF]

It has been called to my attention that lately many new clients have been utilizing our support system in inappropriate ways, by entered support tickets that have nothing to do with our software. Please folks, our support system is here for software questions related to our product, not for game related questions.

 

Our Support covers the TCAdmin product itself, and any problems and/or bugs that may arise from running the software.

 

 

Our support staff does not provide support for non-TCAdmin related problems such as but no limited to the following

 

 

-Third party applications such as game server management tools

 

-Non-default game configurations and third party mods

 

-Operating system related problems

 

-Firewall related problems

 

-Where to get game server files

 

-How to host a particular game including commandlines, tickrates, FPS etc..

 

-Creating game configs for any game other than the default configs included in the installation

 

-Commandlines, for games, tickrates, FPS etc...

 

This of course is a general list. If the problem does not have to do with our software, then please do not submit support tickets about it. We are not here to teach you how to host games. Questions that are game related should be posted in the game server help forum thread where other users can help you. Our support is strictly meant for the TCAdmin product itself.

 

In a nutshell, if you do not know how to host the game, then please do not post questions asking us how to. That is not the function of our support system. The support sytem is to be used only for questions related to the TCAdmin software only. NO game relate questions please. Clients can use the Game Server Help forums for question regarding game questions. That is what they are there for.

 

Please review the Support Agreement within our Terms that all clients agree to when signing up. It is located here:

http://www.tcadmin.com/supportservices.php

 

As much as we would like to help everyone become the next great game hoster, we simply have too many clients with true support needs that need to be attended to, and we cannot be answering questions that should be answered by clients on their own.

 

Thank you.

[ECF]

It seems that many clients are not reading the Support Service Terms as they signup and are attempting to enter non-TCAdmin support related questions.

 

We ask that all clients please read the Support Services Terms and do not submit questions that do not pertain to the software.