Customer Quality

[Daersun]

Has anyone seen a decline in the quality of customers over the last 2 months?

 

We went from about 5% ordering the 2$/slot server to about 70%.

Our support has increased, and number of stupid tickets increased.

 

 

Just wondered if it was just me.

[jbiloh]

Been pretty steady here. 10% of the customers will always account for 90% of your support time.

 

The market is just generally slow, with the seasons not active.

[Daersun]

I thought it was supposed to be 80/20

[jbiloh]

For us, its closer to 90/10

[Daersun]

Very true, I assume a new customer will put in 2-3 support tickets in the first 2 weeks. After that, we dont normally hear from 90% of them.

[Defcon|Rich]

That's odd.. Our signup rate has been steadily going up the past few months.. Maybe some of the more experienced customers are getting out of shared hosting and going to dedicated servers?

[DougK94]

Yup, I think more and more groups are playing multiple games and they find it is cheaper to go with dedicated servers than paying for mutiple game servers.