Client cant install mod?

[Avocent]

I have a client that gets this link when choosing Game Mods:

 

http://www.lowpings.net:81/templates/Default/supported_game_install_mod.aspx?serviceid=TC64668028508023678720268&svc_short_desc=SOF2%2012%20Slots&msg=The+mod+is+being+installed.+While+the+mod+is+being+installed+you+will+not+be+able+to+start+the+game+server.+You+will+receive+an+email+when+the+installation+has+completed.

 

 

 

As you can see that is nowhere what you should get. I have tried login using his account and its all fine to me. Any clue what could be the problem his end?

[ECF]

We can't see that page unless we a have a login. Please submit a support ticket here http://support.tcadmin.com with the login info so we can take a look at it.