Support Plugin and Emails

[Dan M]

Is there an option to send the support tickets to all administrators so we don't have to login to the panel each time there is a support ticket?

 

If there isn't could this be classed as a suggestion. I see there is an admin email option but I would like all of our administrators to have a log of the support tickets and be alerted of new ones via email.

 

Cheers,

Dan

[ECF]

By default TCAdmin sends an email to all administrators when a new ticket is received. Once it is assigned then only the assigned admin will receive emails regarding that ticket.

[Dan M]

Hmm, that doesn't seem to be the case in our eyes. I will have a look at the settings.

 

Cheers!