KingJ Posted December 18, 2008 Share Posted December 18, 2008 One issue I currently have with TCAdmin is the support tickets. When I reply to a ticket, I get two emails notifying me that it has been updated. I don't want to be notified when I update the ticket, but I do want the user to be. I'd like to be notified when the user updates the ticket however. In addition, when a ticket is created/updated it would be nice to see in the email the created/updated text so that a login is not needed to view this information. Can anyone share their email templates for the support system? Link to comment Share on other sites More sharing options...
KingJ Posted December 21, 2008 Author Share Posted December 21, 2008 No ideas? No one that could even share their email templates? Link to comment Share on other sites More sharing options...
Spiceman Posted December 21, 2008 Share Posted December 21, 2008 %tickethistory% Link to comment Share on other sites More sharing options...
KingJ Posted December 21, 2008 Author Share Posted December 21, 2008 %tickethistory% works, thanks. However I still receive an update when I, the admin, update the ticket. Link to comment Share on other sites More sharing options...
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