Jesse Posted May 2, 2009 Share Posted May 2, 2009 User's are not able to recover their passwords using the "Recover Your Password" tool on the log-in page of TCAdmin. The system says the e-mail has been sent, however the e-mail is never received and I have tested this with hotmail, pop3, gmail, yahoo. The odd thing about this is I am able to recover the admin password (the e-mail is received), I am able to test the mail server and receive that e-mail, and the support system e-mails are being sent/received. I have also tested this with the the 4 default templates as well as my custom one and results are always the same. Help! Link to comment Share on other sites More sharing options...
studeggle Posted May 2, 2009 Share Posted May 2, 2009 Check your tcadmin logs for mail, and your mail servers logs. If they mail is never being generated place in a support ticket. If the email is getting hung up identify where it is hanging up from the pair of logs and continue troubleshooting from there Link to comment Share on other sites More sharing options...
Jesse Posted May 3, 2009 Author Share Posted May 3, 2009 Solution: Check the box: "Server Requires Authentication" Got to love love looking over the simplest things, not sure how it became unchecked. Link to comment Share on other sites More sharing options...
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