Recover Password Not Functioning

[Jesse]

User's are not able to recover their passwords using the "Recover Your Password" tool on the log-in page of TCAdmin. The system says the e-mail has been sent, however the e-mail is never received and I have tested this with hotmail, pop3, gmail, yahoo.

 

The odd thing about this is I am able to recover the admin password (the e-mail is received), I am able to test the mail server and receive that e-mail, and the support system e-mails are being sent/received.

 

I have also tested this with the the 4 default templates as well as my custom one and results are always the same.

 

Help!

[studeggle]

Check your tcadmin logs for mail, and your mail servers logs. If they mail is never being generated place in a support ticket. If the email is getting hung up identify where it is hanging up from the pair of logs and continue troubleshooting from there

[Jesse]

Solution:

 

Check the box: "Server Requires Authentication"

 

Got to love love looking over the simplest things, not sure how it became unchecked.