Dan M Posted July 1, 2009 Share Posted July 1, 2009 A few of our customers have been facing issues with FTP connections. I personally can connect fine using their account information but when they connect it seems that they're receiving errors. Here is the FTP log Status: Connecting to **.**.**.***:21... Status: Connection established, waiting for welcome message... Response: 220 EndlessGaming FTP Command: USER ******** Response: 331 User name okay, need password. Command: PASS ******** Response: 230 User logged in, proceed. Status: Connected Status: Retrieving directory listing... Command: PWD Response: 257 "/" is current directory Command: TYPE I Response: 200 Command okay. Command: PASV Response: 227 Entering Passive Mode (094,76,197,25,19,142). Command: LIST Response: 552 Requested file action aborted. Error: Failed to retrieve directory listing Disconnect Anybody have any ideas? I can connect fine, it's international some clients that are facing issues such as the above. Link to comment Share on other sites More sharing options...
HIS-MOTHER Posted July 1, 2009 Share Posted July 1, 2009 Try logging in to FTP via CMD prompt. Once in issue the command DIR see if you get the same response. Link to comment Share on other sites More sharing options...
Dan M Posted July 1, 2009 Author Share Posted July 1, 2009 Aha, same issue when done via command prompt. 331 User name okay, need password. Password: 230 User logged in, proceed. ftp> DIR 200 Port ok. 552 Requested file action aborted. ftp>any fixes for this? FTP isn't my strong point. Link to comment Share on other sites More sharing options...
Jesse Posted July 1, 2009 Share Posted July 1, 2009 We were having the same issue and customers were able to connect if they unchecked the Passive Mode box. Link to comment Share on other sites More sharing options...
Dan M Posted July 1, 2009 Author Share Posted July 1, 2009 Hmm, this shouldn't be an issue with the passive, anybody else? Link to comment Share on other sites More sharing options...
HIS-MOTHER Posted July 1, 2009 Share Posted July 1, 2009 Nope should not be. Did you recently move or migrate? I was seeing this issue on some servers where it was saying "no serivces configured for this user" but they indeed had services configured after a migration. A reinstall did not clear the issue. What I did was backup all there configs, then deleted and recreated the servers and pasted there cfg's back in. Cleared it all up. Also is this a standalone FTP account you are logging into or a actual user account with services configured? What happens if you try logging in under a ADMIN account and issuing DIR? Does it list all the accounts in virtualized format? You should see someting like this under a admin account C:\Documents and Settings\MOTHER>ftp 203.14.173.55 Connected to 203.14.173.55. 220 Welcome to Hypernia FTP Server. Authorized Users Only!!!! User (203.14.173.55:(none)): ****** 331 User name okay, need password. Password: 230 User logged in, proceed. ftp> dir 200 Port ok. 150 File status okay; about to open data connection. 06-21-09 10:52AM <DIR> 203.14.173.226_port_28930 06-22-09 12:44AM <DIR> 203.14.173.55_port_3784 07-02-09 03:31AM <DIR> 203.14.173.229_port_28930 06-21-09 08:14AM <DIR> 203.14.173.226_port_28960 06-18-09 08:22AM <DIR> 203.14.173.234_port_27016 06-18-09 08:18AM <DIR> 203.14.173.234_port_27015 226 Closing data connection. ftp: 2474 bytes received in 0.03Seconds 77.31Kbytes/sec. ftp> Link to comment Share on other sites More sharing options...
Dan M Posted July 1, 2009 Author Share Posted July 1, 2009 Doesn't work on my main PC, probably a firewall issue but it works from a different PC with the firewall disabled. C:\Documents and Settings\Administrator>ftp 94.76.197.25 Connected to 94.76.197.25. 220 EndlessGaming FTP User (94.76.197.25: (none)): *********** 331 User name okay, need password. Password: 230 User logged in, proceed. ftp> dir 200 Port ok. 150 File status okay; about to open data connection. 07-01-09 11:11AM <DIR> 94.76.197.25_port_27018 05-17-09 03:20PM <DIR> 92.48.127.203_port_27015 06-09-09 07:36AM <DIR> 92.48.127.203_port_27016 06-28-09 04:39PM <DIR> 92.48.127.203_port_27017 06-23-09 03:41PM <DIR> 92.48.112.221_port_7707 06-23-09 03:16PM <DIR> 92.48.112.222_port_27015 02-06-09 08:57PM <DIR> 94.76.197.26_port_27017 06-30-09 12:52AM <DIR> 92.48.112.222_port_27017 06-28-09 04:40PM <DIR> 92.48.112.222_port_27016 05-06-09 05:05AM <DIR> 92.48.112.222_port_27019 06-20-09 06:25PM <DIR> 92.48.112.222_port_27018 06-20-09 03:33PM <DIR> GameInstallFiles 06-24-09 05:45PM <DIR> 92.48.127.203_port_27018 07-01-09 05:52PM <DIR> ServerLogs 06-24-09 11:58AM <DIR> 94.76.197.26_port_27015 06-02-09 12:08AM <DIR> 94.76.197.26_port_27016 05-17-09 01:17PM <DIR> 92.48.112.221_port_27016 05-23-09 01:57AM <DIR> 92.48.112.221_port_27017 05-18-09 09:50PM <DIR> 92.48.112.221_port_27015 05-16-09 01:37PM <DIR> 92.48.112.221_port_27018 01-09-09 12:22PM <DIR> 92.48.112.221_port_27019 06-08-09 04:39PM <DIR> 94.76.197.25_port_27016 06-06-09 11:26PM <DIR> 94.76.197.25_port_27017 04-20-09 03:27AM <DIR> 94.76.197.25_port_27015 226 Closing data connection. ftp: 1530 bytes received in 0.05Seconds 32.55Kbytes/sec. ftp> Works from the other machine with the other user account as well. Link to comment Share on other sites More sharing options...
HIS-MOTHER Posted July 1, 2009 Share Posted July 1, 2009 /ticket closed. LOL Link to comment Share on other sites More sharing options...
Dan M Posted July 1, 2009 Author Share Posted July 1, 2009 Thanks Still a bit of an issue. It works for me, his firewall is disabled yet he still cannot access it, same error. What is the average amount for the buffer size in FTP config? Link to comment Share on other sites More sharing options...
HIS-MOTHER Posted July 1, 2009 Share Posted July 1, 2009 We use default. Does he have both his windows and his router firewall off? Also tell him to try using a different client as we see some FTP clients as having issues. Also FTP clients cache directories so maybe have them clear the FTP cache. Link to comment Share on other sites More sharing options...
dimitrifrom31 Posted July 1, 2009 Share Posted July 1, 2009 I had a customer facing the same issue, it was actually coming from his router, he opened a support ticket but answered few mins later that he found out on google that it was his router and that he fixed the issue himself. Link to comment Share on other sites More sharing options...
Dan M Posted July 1, 2009 Author Share Posted July 1, 2009 We use default. Does he have both his windows and his router firewall off? Also tell him to try using a different client as we see some FTP clients as having issues. Also FTP clients cache directories so maybe have them clear the FTP cache. I've responded to him asking him to clear his cache and attempt to reinstall Filezilla. I had a customer facing the same issue, it was actually coming from his router, he opened a support ticket but answered few mins later that he found out on google that it was his router and that he fixed the issue himself. Thanks for the info. It probably is down to his router which is something he will need to consider looking at due to the thousands of different routers in the world Link to comment Share on other sites More sharing options...
Jaggl Posted July 2, 2009 Share Posted July 2, 2009 go to Admin Home > System Settings > Servers > Server Details FTP Client Mode: > Set this to "Port" and restart the Monitor on test it Link to comment Share on other sites More sharing options...
ToUsMiC Posted July 6, 2009 Share Posted July 6, 2009 I can not connect to ftp, I can not connect dessu, though the ip is correct, the login and pass but I can not have a connection. I am running on windows 2003 r2 x64, someone has an idea? thank you Link to comment Share on other sites More sharing options...
studeggle Posted July 6, 2009 Share Posted July 6, 2009 Firewall Incorrectly configured Not runnning Incorrect port Wrong mode You realy need to provide more information then I can't connect, that leads to needle in the haystack troubleshooting. What errors are you getting? Are other connections working? Can you connect on the machine it is running on? What do the logs say about your connection attempt? What program are you useing for an ftp client? What mode is your ftp server set in? Link to comment Share on other sites More sharing options...
Jaggl Posted July 6, 2009 Share Posted July 6, 2009 questions over questions Link to comment Share on other sites More sharing options...
trancemode Posted July 7, 2009 Share Posted July 7, 2009 thanks i set this to port and it worked. and restart the monitor. Link to comment Share on other sites More sharing options...
ToUsMiC Posted July 7, 2009 Share Posted July 7, 2009 Firewall Incorrectly configured Not runnning Incorrect port Wrong mode You realy need to provide more information then I can't connect, that leads to needle in the haystack troubleshooting. What errors are you getting? Are other connections working? Can you connect on the machine it is running on? What do the logs say about your connection attempt? What program are you useing for an ftp client? What mode is your ftp server set in? I started the ftp default Windows 2003 SR2 x64 ... I succeeded with the firewall Seulles the connection is very slow [R] Erreur sur le Socket de Données :Connexion trop longue [R] Erreur de Liste [R] Le mode PASV a échoué, essai du mode PORT . [R] À l'écoute sur le PORT : 2243, En attente de connexion. [R] PORT 192,168,1,2,8,195 [R] 200 Port ok. [R] LIST -al [R] 150 File status okay; about to open data connection. [R] 226 Closing data connection. [R] Liste Terminée: 126 octets en 0,50 secondes (0,2 KB/s) [R] Le mode PORT a réussi, Veuillez mettre à jour le profil de votre site. I do not understand this error message. Link to comment Share on other sites More sharing options...
Dan M Posted July 7, 2009 Author Share Posted July 7, 2009 I started the ftp default Windows 2003 SR2 x64 ... I succeeded with the firewall Seulles the connection is very slow I do not understand this error message. Neither do we, it's in French Oh and Jaggl; setting the FTP mode to PORT worked. Cheers! Link to comment Share on other sites More sharing options...
Azure890 Posted September 7, 2009 Share Posted September 7, 2009 I created seperate FTP accounts in addition to the one created when the game is installed. I am not sure the difference, but I have two clients that can't connect and get a weird error message for AON. Link to comment Share on other sites More sharing options...
Dan M Posted September 7, 2009 Author Share Posted September 7, 2009 What error message? paste it Link to comment Share on other sites More sharing options...
HIS-MOTHER Posted September 7, 2009 Share Posted September 7, 2009 Seperate or standalone FTP accounts need to have IP approval in the security area if it is engaged. Admin Home > System Settings > Plugins > Security Configuration Link to comment Share on other sites More sharing options...
Azure890 Posted September 7, 2009 Share Posted September 7, 2009 Here is the error message.. my bad .. thought I pasted it FTP test failed! 550 System cannot find file specified and FTP test failed! The requested name was valid and was found in database, but does not have the correct associated data being resolved for. Link to comment Share on other sites More sharing options...
Azure890 Posted September 7, 2009 Share Posted September 7, 2009 Meant to add, I already added the ips to the security plugin, Then I set it to port in the ftp plug in, and when I used the command prompt to login from my comp the directory was empty. I also noticed in the tcadmin program on the server, the ftproot was empty. Any ideas? Link to comment Share on other sites More sharing options...
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