deleburth Posted September 20, 2009 Share Posted September 20, 2009 Hello, Now it is the fourth time I ask for support on the same topic, 3 previous requests were not answered. My client account was deleted. I am unable to get into the clienarea for a month already and every time a create my account it gets deleted. I've already sent 2 emails and created a support ticket, none of them were answered. Even a direct message to ECF on this forum wasn't. The problem is that your company is still sending bills to me and I can not change my credit card information, because I've got no client account now, though I'm still paying for my subscription. Please, restore my account and let me change my payment information already. Thank you. Link to comment Share on other sites More sharing options...
deleburth Posted September 22, 2009 Author Share Posted September 22, 2009 It is nice to know that I pay for support and get ignored, thank you. It was always a pleasure to work with tcadmin, until this problem occured. Anybody can help me? Link to comment Share on other sites More sharing options...
tangogc Posted September 22, 2009 Share Posted September 22, 2009 I can't but I know how Tcadmin support work and if you get no answer probabily something is wron on your side. Tcadmin support is the best in the world Link to comment Share on other sites More sharing options...
deleburth Posted September 22, 2009 Author Share Posted September 22, 2009 It is good, I know, but not the last month for me Link to comment Share on other sites More sharing options...
GodFather Posted September 22, 2009 Share Posted September 22, 2009 Then you're doing something wrong it seems. You should post what you've tried doing to get a hold of someone. Link to comment Share on other sites More sharing options...
GS-Liam Posted September 22, 2009 Share Posted September 22, 2009 Tcadmin support is the best in the world Have to agree with you Link to comment Share on other sites More sharing options...
deleburth Posted September 22, 2009 Author Share Posted September 22, 2009 I've changed my email to another one, because controlling company is rebranding and moving our mail servers to google mail. And about a week or so I was unable to log in to my client area. I tried to restore password, but on both my email adresses the system answered that thre is no such email registered. I've registered again and created support ticket with all information needed to recover my account. On the next day my account was deleted and no responce for my support ticket. Restoring password do not work with the same results every time. After re-creating account the third time it was deleted again, so I stopped registering again and again. There were no reply to my email message and no answer from ECF, so I decided to write here. May be someone would help me here. Link to comment Share on other sites More sharing options...
Stc Posted September 22, 2009 Share Posted September 22, 2009 You use google mails? You can't, free mails are not accepted Link to comment Share on other sites More sharing options...
GS-Liam Posted September 22, 2009 Share Posted September 22, 2009 Free mails arnt accepted you need to use @yourdomain.com or along them lines or a non free email service Link to comment Share on other sites More sharing options...
GodFather Posted September 22, 2009 Share Posted September 22, 2009 See that wasn't so hard was it? lol Link to comment Share on other sites More sharing options...
ECF Posted September 22, 2009 Share Posted September 22, 2009 Any account which contains a free email will be automatically deleted. If you require support and cannot access your account then you can use the pre-sales contact form located here to explain the your situation. https://clients.tcadmin.com/submitticket.php?step=2&deptid=3 You will be asked for certain information reguarding your account to verify that you are indeed the account holder before anything on the account will be changed. Requesting a password reminder will only send the password to the orginal email that was used to signup for the account with. Also, you will not be able to use a free email account on your account. So please keep that in mind. Lastly, I do not respond to any contact here in the forums. Link to comment Share on other sites More sharing options...
Stc Posted September 22, 2009 Share Posted September 22, 2009 This all situation was unnecessary if you had read the conditions that TCAdmin requires to get a product. Link to comment Share on other sites More sharing options...
deleburth Posted September 23, 2009 Author Share Posted September 23, 2009 Thanks for the reply. I'm aware that free email are not accepted. And I've used pre-sales contact form and there was no answer. We moved our mail to google servers, but it is connected to our domain and we pay for it. It is info@mydomain.com not info@gmail.com, so it has nothing to do with free google mail. I've used both email adresses (the old one and the new one) in the restore form and both say "There is no such email". Can you tell me the information needed to restore my account, so I can send everything needed for that using pre-sales contact form again? Link to comment Share on other sites More sharing options...
ECF Posted September 23, 2009 Share Posted September 23, 2009 Simply send the request via the contact form and we will send back what is required. Link to comment Share on other sites More sharing options...
deleburth Posted September 23, 2009 Author Share Posted September 23, 2009 Ok, thank you Link to comment Share on other sites More sharing options...
deleburth Posted September 23, 2009 Author Share Posted September 23, 2009 Thank you for your help. It was really my inattention while changing email. But still you could have answered me a bit earlier and all of us could have a little less problems. Thank you again, the topic can be closed now if needed. Link to comment Share on other sites More sharing options...
ECF Posted September 23, 2009 Share Posted September 23, 2009 If I had seen the request form come in I would have done it as soon as I saw it. However I do not recall seeing any request of this nature coming in. Also, these forums are for user to user help (even though we do post here) so they are not visited as frequently as our support system. I am glad to hear that the situation is corrected now. Link to comment Share on other sites More sharing options...
Recommended Posts
Archived
This topic is now archived and is closed to further replies.