billing ID not found

[Sapper]

I'm not sure how to fix this.

 

1. I'm using WHMCS with TCA_advanced.

 

I have the typical default_values.php settings with the configoptions set for slots, rcon, datacenter, etc. and a custom fields for username and password (for TCA control panel)

 

When I created my test server, the order completes, all is good etc.

 

ON TCA the server gets to the "pending" section and stops there. If i manually input all the data the server will set up, but whmcs is not pushing all the options to TCA. I searched my logs and can only find the following output that seems to be the root of my problem, just don't know how to fix.

 

 

Any ideas?

 

Thanks in advance

 

9/28/2009 11:24:56 AM : 74.220.207.149: Accepting connection.

9/28/2009 11:24:56 AM : 74.220.207.149: Action: AddPendingSetup

9/28/2009 11:24:56 AM : User Email: xxx@xxxxxxxxx.com

9/28/2009 11:24:56 AM : User Billing ID: 58

9/28/2009 11:24:56 AM : Game ID: TC7540643136800

9/28/2009 11:24:56 AM : Game Package Billing ID: 167

9/28/2009 11:24:56 AM : VOICE ID:

9/28/2009 11:24:56 AM : Voice Package Billing ID: 167

9/28/2009 11:24:56 AM : Check if user exists with billing id: 58

9/28/2009 11:24:56 AM : GetUserByBillingID returned the response.

9/28/2009 11:24:56 AM : User with billing id 58 not found.

9/28/2009 11:24:56 AM : User id not found. Will ask user to setup his user id in the setup page.

9/28/2009 11:24:56 AM : Generating pending setup id...

9/28/2009 11:24:56 AM : Generated pending setup id: TC17146373064616738221508

9/28/2009 11:24:58 AM : Sent autosetup email: True

9/28/2009 11:24:58 AM : Finished processing request

[swish]

Looks like its not sending the User ID from your billing to tcadmin.

[Sapper]

Thanks for responding. I realize that it is not sending it. The question is "Why not?" I believe the billingapi is set up correctly and all seems to be correct. Do i need to add lines in the default_values.php that recognize "username" and "password" to pass it along?

[tehrichie]

TCAdmin will automatically generate a username and password - but as to why it's not sending the user ID is odd. If you could provide a copy of the log from billingapi.lastcommand.txt - we can help you solve your problem by seeing what commands are not being pushed through