TCAdmin Support System

[tehrichie]

Does anyone use this? Currently, we just direct our clients to either livechat or WHMCS ticket system for support. What do you guys do? Discuss.

[Derek]

Nah, but I think leet servers does.

[ECF]

I am surprise that more people do not use it. With the integrated system is is much easier to quickly get to the server in question as the client is require to pick a service when they submit a ticket.

 

I know a few companies do use it, but not many.

[dimitrifrom31]

I use it for the reason invoked by ECF, a simple click and u go to user home or service home and u can start working already. Saves much time, not to mention that clients use to log almost only on their game cpanel so thats more convenient for them as for me.

Basically some never log on the billing panel, they just fill the order form using paypal subscription.

[SickPuppy]

I use it for the reason invoked by ECF, a simple click and u go to user home or service home and u can start working already. Saves much time, not to mention that clients use to log almost only on their game cpanel so thats more convenient for them as for me.

Basically some never log on the billing panel, they just fill the order form using paypal subscription.

 

We use WHMCS support and just created a custom link in TCAdmin Control Panel that takes the customer to the WHMSC support page

 

We also modified WHMCS to require the customer to enter their TCAdmin username and server IP when submitting a ticket.

[Derek]

We use WHMCS support and just created a custom link in TCAdmin Control Panel that takes the customer to the WHMSC support page

 

We also modified WHMCS to require the customer to enter their TCAdmin username and server IP when submitting a ticket.

 

We use Kayako, which is fantastic

[tehrichie]

We use WHMCS support and just created a custom link in TCAdmin Control Panel that takes the customer to the WHMSC support page

 

We also modified WHMCS to require the customer to enter their TCAdmin username and server IP when submitting a ticket.

 

How'd you guys go about adding the custom link?

[Derek]

Admin Home > System Settings > Custom Links

[GS-Liam]

How'd you guys go about adding the custom link?

 

System settings > Custom Links

 

 

 

We use WHMCS support tickets also, Your also able to have a signature auto added on that which i belive tcadmin lacks that feature, With whmcs the client also selects in the drop down list there service, and then you can click on it in the admin support ticket and go direct to that service, so i dont really see the need for the ip question if i'm honest

 

Cheers

[tehrichie]

Wow never knew about custom links. It was hiding in system settings way at the bottom. Super sick and makes it more convenient for the client. Thanks!

[wondorae]

we use the built in system as well as per what ecf said and we also use a live chat option