Limit support tickets to 1 per user ?

[dimitrifrom31]

Is there a way to limit open support tickets to 1 per user?

 

I got some customers opening about 5 tickets in a row and thats really annoying, as soon as they face an issue they open a new ticket which means if they are new to server administration and are trying to make a full config they open a ticket to :

 

- install mani

- configure mani

- add sounds

- add skins

- add plugins

etc

 

This would be ways better if when trying to open another ticket they were given a message saying "you already have a ticket open, please post there"

 

Many support systems Im registered to use that limitation to cease abuses already.

 

Thx

[Admin-Nation-Servers]

This would be useful in some cases

[adamnp]

I always prefer hands on, less automation personally. But would be useful.

[ECF]

What if the client has more than one service with you? How would they be able to put in another ticket for a second issue?

 

At any rate, this won't be something that we add to version 1. Possibly something that can be done in version 2.

[adamnp]

What if the client has more than one service with you? How would they be able to put in another ticket for a second issue?

 

At any rate, this won't be something that we add to version 1. Possibly something that can be done in version 2.

 

A selection box with a particular users service id(s). Only x # of tickets per service-id. Would be useful in v2.

[dimitrifrom31]

What if the client has more than one service with you? How would they be able to put in another ticket for a second issue?

 

At any rate, this won't be something that we add to version 1. Possibly something that can be done in version 2.

 

well im customer of different companies and got more than 1 service but still can open only 1 ticket at once, if you got secodn issue you can post it in the same ticket or wait the first gets sorted.

As I said my customers are opening tickets for different issues but thats not justified, i often get about 6 support tickets when some1 faisl configuring his server and rather get 1 only so that would force him to summarize everything clearly in a single post.

[ECF]

Even if you only allowed 1 ticket to be open then you would still have mulitple responses to it since you cannot force someone to create a clear legible ticket

 

If you think you can force a client to create a ticket that clearly outlines "all" the problems then you are fooling yourself

[dimitrifrom31]

Even if you only allowed 1 ticket to be open then you would still have mulitple responses to it since you cannot force someone to create a clear legible ticket

 

If you think you can force a client to create a ticket that clearly outlines "all" the problems then you are fooling yourself

 

I know that but that would help believe me. Seeing they cant open multiple tickets, some (not all) would make more efforts in their redaction. Trust me its not a coincidence if so many companies have implemented this limit a long time ago. And at least even if you got multiple answers they all are in the same tickets so you dotn have the infos spread in multiple tickets.

 

Must be a bigger pain forcompanies who got different ppl doing support cuz makes it harder when 2 or more ppl are working on the same server for different reasons.

[ECF]

Well keep these thoughts or write them down. Once the V2 public beta is released we will be asking for input on modules such as the support system module.