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I just don't know how some people can look themselves in the mirror in the morning.


studeggle

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While I can't say I'm too surprised that it eventually happened, it was a first and did leave me shaking my head. Some of you might get a chuckle of understanding.

 

Guy who shall remain anonymous comes onto our live support to get assistance with a mod.

He wants to handle installing the mod himself which I can commend so I start the long process of walking him carefully through step by step on how to complete the install. But one mod soon turns into four.

So after almost an hour of providing support I start trying to track down the exact server so I can ensure instructions are being followed correctly and I won?t have to spend twice the amount of time cleaning things up afterwords.

But I can?t find the name or email to match the server type being worked on. So I start inquiring further still thinking I am missing something and this is one of our customers.

Several lies later come to find out he?s not even a customer. And gets pissy with us for not wanting to continue to provide him free support.

Personally I?d never be able to look myself in the mirror if I sat on some company?s support system having them help me with no intention of compensating them by using their services.

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I had ppl connecting to my live support to get helped setting up a server they rent from a competitor.

If im in a good mood and got free time I give my help as those ppl could consider renting from me later. But I admit this is pretty much not correct if they "pretend" to be customers of yours to get help. Id rather help some1 honest saying hes not renting from me than some1 undercover.

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Same here.

 

Usually we would check their info or emails, ip matches.

 

If not we will ask them to verify some information and ask if they are a clients of ours.

 

If not, we politely tell them that support is only for current guests.

 

But I do agree with you that it is wrong to pretend that you are a customer just to get help =/ and almost everything you can find online these days can be found on google lol.

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and we never give support if person is not our customer,spending my work or free time on someone for 0 $&? no thanks.

 

But we suggest , to go with us and they will get support ;) ,someone can say if you help them they will come, but this is not our policy.

 

btw: I am glad someone opened topic like this ,was always thinking are we only GSP with "strange" requests etc etc,I was thinking to start Blog with customers requests and all other crap we are recieveng ,also those sponsoring request with message like.

 

"We are good team ,we need sponsor ..link to some league ,clan existing 3 months etc" and on the end "We are expecting your answer ASAP!" also suger on the end "We can give you and promote you more than we ask from you" ...

 

Well need to be honest spamm filtering setup any word "Sponsor" in mail go to junk :)

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While I can't say I'm too surprised that it eventually happened, it was a first and did leave me shaking my head. Some of you might get a chuckle of understanding.

 

Guy who shall remain anonymous comes onto our live support to get assistance with a mod.

He wants to handle installing the mod himself which I can commend so I start the long process of walking him carefully through step by step on how to complete the install. But one mod soon turns into four.

So after almost an hour of providing support I start trying to track down the exact server so I can ensure instructions are being followed correctly and I won?t have to spend twice the amount of time cleaning things up afterwords.

But I can?t find the name or email to match the server type being worked on. So I start inquiring further still thinking I am missing something and this is one of our customers.

Several lies later come to find out he?s not even a customer. And gets pissy with us for not wanting to continue to provide him free support.

Personally I?d never be able to look myself in the mirror if I sat on some company?s support system having them help me with no intention of compensating them by using their services.

 

Surely the first thing you would do is ask for the customer full name and email address???

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The first thing I do is ask for their username and password. A few months back I received a call at 3:30 AM from a customer having an issue with his rFactor server. He runs his own dedicated box, not a HostileContact customer. I actually logged into his server and fixed the issue, took about 10 min.

 

I don't mind helping others if I have the time.

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