staff hired who cant read? a joke?

[UADDIRECTOR2]

None

[ViolentCrimes]

Mistakes happen while I do not use colocrossing myself the data center I use makes mistakes crap happens. You yourself made a mistake by not making backups of all your data. So take this as a lesson learned backup your data. People will make mistakes and hard drives will fail.

[jbiloh]

It's worth noting a few things:

 

1. The individual above is *not* a customer of ColoCrossing, but a customer of a customer (his provider [our customer] colo's equipment in our datacenter).

 

2. The customer is not interfacing with our support team, since they are not a direct customer.

 

3. We naturally regret the mistake and have apologized to our customer, and provided our customer with a month free.

 

4. We would suggest that this user employ best-practice in the future and maintain backups.

[ViolentCrimes]

Always nice when they forget the most important parts of the story.

[UADDIRECTOR2]

You are right, may have beeny mistake not having backups... But Its in best practice that the company hire a staff that can READ a 1 from a I. Common now this alll could have been avoided if he had taken the time to read the label.

 

Maybr try labeling them chicago-14 or chicago-4

 

And you know darn well who im with is all apart of colocrossing.

And lastly i do have every right to be upset with you guys yes mistakes happen i understand that completly but i find in this one theres ways it could have beem avoided

[lpgservers]

I can certainly understand your frustration. However, to keep thrashing someone or a company over human error (which inexplicably happens and will continue to do so forever) is a bit obsurd.

 

Perhaps this will have worked out for the better now that you've likely learned to keep backups. This might be a worthwhile time to look at other possible scenarios which could inadvertently happen out of error and in which you could prepare for as well.

[SickPuppy]

You are right, may have beeny mistake not having backups... But Its in best practice that the company hire a staff that can READ a 1 from a I. Common now this alll could have been avoided if he had taken the time to read the label.

 

Maybr try labeling them chicago-14 or chicago-4

 

And you know darn well who im with is all apart of colocrossing.

And lastly i do have every right to be upset with you guys yes mistakes happen i understand that completly but i find in this one theres ways it could have beem avoided

 

Dude, make sure you are without sin before you start casting stones.

[jbiloh]

Just to respond to UADDIRECTOR2:

 

It's important that you know that you're provider is not affiliated with ColoCrossing in any way other than in a strict customer-supplier relationship. I just didn't want you to be misinformed seeing as you mentioned "you know darn well who im with is all apart of colocrossing".