Help with installing 'Map Packs'

[k9rosie]

Whenevery I try to install a map pack on my server the my hosting company provides, it says "The map pack is being installed. You will receive an email when the installation has completed." but it never really installs it. I've tried this yesterday (and I'm pretty sure I would have gotten an email by now) and I've tried several time today and it doesn't work. I'm trying to install the CS:S content onto my Garry's Mod server because it's required for a certain gamemode (Trouble in Terrorist Town). My hosting company won't reply to any of my tickets. Help?

[DougK94]

Your hosting company is the only one who can help you with your problem.