Variable Posted February 22, 2007 Share Posted February 22, 2007 Those of you that have Kayako Support, have you noticed an additional debit charges in your statement each time a monthly payment is made? I get these charges each time and kayako can't seem to answer them. These debit charges are an unauthorized transactions. After each payment I get these debit charges. Keep in mind that I use my debit/credit card as a credit card and that all of my payments go through as POS. These below comes afterwards on the same day. These are just a few. 2/12/2007 Debit DB-WP KAYAKO $.32 1/12/2007 Debit DB-WP KAYAKO $.32 12/12/2006 Debit DB-WP KAYAKO $.32 My bank do not charge me additional fees to use my credit card. Anyways, I tried to work this out with kayako and they were just dancing around. If they do this debit with all of their customers and I assume that they have a lot. That is a huge amount. I hope that there is a good reason for this and perhaps I may have missed the little tiny noticed. I'll find out what my bank says about this. I was wondering if you folks noticed that in your statement. I'm not trying to make them look bad, just wondering if I have missed anything. Their product is still awesome. Has a few glitches, but it helps my business out. Cheers! Link to comment Share on other sites More sharing options...
ECF Posted February 22, 2007 Share Posted February 22, 2007 Sorry, we bought it. So we don't do monthly payments. It sounds like some form of service charge though, since it is a small amount and the same everytime. Link to comment Share on other sites More sharing options...
ChrisOlver Posted February 22, 2007 Share Posted February 22, 2007 We bought it outright as well. Maybe its a transaction charge? Link to comment Share on other sites More sharing options...
Daersun Posted February 23, 2007 Share Posted February 23, 2007 Ditto on the buying outright, sorry! Link to comment Share on other sites More sharing options...
kalyse Posted February 27, 2007 Share Posted February 27, 2007 I get 1.50GBP charge each month from Plesk, from currency conversion. Are you actually from US? Link to comment Share on other sites More sharing options...
Stealth Posted March 1, 2007 Share Posted March 1, 2007 Most banks charge for debit/credit card processing in other currencies. We're charged £1 (or £1.50 i think) from Lloyds each time a conversion is needed. Link to comment Share on other sites More sharing options...
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