Kayako...

[Variable]

Those of you that have Kayako Support, have you noticed an additional debit charges in your statement each time a monthly payment is made? I get these charges each time and kayako can't seem to answer them. These debit charges are an unauthorized transactions.

 

After each payment I get these debit charges. Keep in mind that I use my debit/credit card as a credit card and that all of my payments go through as POS. These below comes afterwards on the same day. These are just a few.

 

2/12/2007 Debit DB-WP KAYAKO $.32

1/12/2007 Debit DB-WP KAYAKO $.32

12/12/2006 Debit DB-WP KAYAKO $.32

 

My bank do not charge me additional fees to use my credit card. Anyways, I tried to work this out with kayako and they were just dancing around. If they do this debit with all of their customers and I assume that they have a lot. That is a huge amount. I hope that there is a good reason for this and perhaps I may have missed the little tiny noticed. I'll find out what my bank says about this.

 

I was wondering if you folks noticed that in your statement. I'm not trying to make them look bad, just wondering if I have missed anything. Their product is still awesome. Has a few glitches, but it helps my business out.

 

Cheers!

[ECF]

Sorry, we bought it. So we don't do monthly payments.

 

It sounds like some form of service charge though, since it is a small amount and the same everytime.

[ChrisOlver]

We bought it outright as well. Maybe its a transaction charge?

[Daersun]

Ditto on the buying outright, sorry!

[kalyse]

I get 1.50GBP charge each month from Plesk, from currency conversion.

 

Are you actually from US?

[Stealth]

Most banks charge for debit/credit card processing in other currencies. We're charged £1 (or £1.50 i think) from Lloyds each time a conversion is needed.