BrandonW Posted September 26, 2007 Share Posted September 26, 2007 Hello. I am extremely unhappy with you guys. I said to cancel my service for modernbill at the beginning of august before my service had to be renewed. ANd you still billed me. And then i got billed september. I need 30 dollars back. Or I will dispute the charges with american express. my name is Brandon Winningham Login for support is itsbmw@itsbmw.net I didnt even get a response on any of my tickets. Link to comment Share on other sites More sharing options...
soko Posted October 7, 2007 Share Posted October 7, 2007 i got the same lack of response. i luckily was using paypal so I just cancelled the paypal subscription as needed. Not sure the procedure with a direct credit card billing. I think they have a support phone numbers somewhere. I would suggest that. Link to comment Share on other sites More sharing options...
ECF Posted October 7, 2007 Share Posted October 7, 2007 To cancel any license simply create a support ticket in support system under billing. BrandonW, if you can provide me with your ticket number I will take a look into it for you. I assure you we are not knowingly ignoring your request. And I can assure you that we find an error on our part, you will of ocurse recieve a refund as soon as possible. Link to comment Share on other sites More sharing options...
ECF Posted October 7, 2007 Share Posted October 7, 2007 Also, remember, if at any time you have a question about billing feel free to call the toll free number listed on the main page. If I recall correctly now, someone called about your problem Brandon? I see the account was cancelled and I think a refund was already sent. It may have been your father that called? Link to comment Share on other sites More sharing options...
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