Mail not working through tcadmin.

[WR-Rob]

Ive got a new install of tcamdin running on a dedicated tcadmin master server. Now every feature ive tested so far works fine apart from the mail.

 

I get the following error code when testing settings:

 

"Error while sending the email: The message could not be sent to the SMTP server. The transport error code was 0x80040217. The server response was not available"

 

Now ive tried 2 different email accounts both on different servers 1 running cpanel other plesk, and my outlook works fine with both.

 

Anyone got any ideas. My previous setup of tcadmin worked fine and mail worked out the box.

[studeggle]

Firewall blocking the port?

[WR-Rob]

Nope checked that, Not the firewall.

[cobra]

Nope checked that, Not the firewall.

 

what do you have for hosting an whats in the SMTP area?

[JasonF]

Hey Rob,

 

Email me your TCAdmin password and let me enter my SMTP email server settings and see if it works. Also make sure you have "Microsoft CDONTS/CDOSYS" checked and NOT "Internal"

[G_Fresh]

 

Thats an image i made from someone else

 

Prolly not doing it wrong, but who knows. lol

 

I'm sure vet could help you out.

[KOhosting]

I am having the same problem. In fact that is how I found this thread hehehe. My exact error is "Error while sending the email: The transport failed to connect to the server." The SMTP server is set to mail.kohosting.net. That server is valid, but just in case I also tried IP. I have also tried two different accounts(one my KO, and the other my Comcast), and the corresponding SMTP servers. I had began to think maybe I missed something in the config file manually, or something. TCAdmin Master is on a my master TeamSpeak server. There is no SMTP setup on it(should there be?). Then I have TCAdmin connect to my remote mail server. Any help is greatly appreciated.

 

FYI, I love this man. This has to be the best thing next to white bread(LOL). I have been setting up and using my free trial for maybe a week now. Man this is so much easier than manually having to do everything. Thank you TCAdmin!

[JasonF]

I got it configured for him. I think he had a space after the email or his password because I entered the same exact information he entered and it worked for me.

[KOhosting]

hmmmm? There must be something that I am missing in my configurations. If someone could verify this for me here is a test mail account to do this.

 

SMTP SERVER: mail.kohosting.net

 

USER and ADDRESS are: tcadmintest@kohosting.net

 

PASSWORD is: test123

[JasonF]

Open a ticket with TCAdmin Terry and they can take a look at it for you.

[KOhosting]

Thanks man.

[WR-Rob]

Hi Terry,

 

We did manage to get mine going.

 

Give this a try, this is what worked for me.

 

SMTP Server - mail.host.com (replace with your domain)

From Email - support@host.com (again replace with ur domain)

Server Requires Authentication - Tick

Username - support (usually i have to use support@mydomain.com to login but for tcadmin the @mydomain.com wasnt needed, so try your login without the @blabla.com etc on)

Password - yourpass

 

This worked for me, let me know how you get on.

[WR-Rob]

Hmm, wierd. I went and setup a new gaming server this morning. Didnt recieve a email so checked over it again.. and nope wont accept the details. Im very confused how it could work yesterday but not today!

[WR-Rob]

Is there anyway of changing/finding out the port number of which TCAdmin uses for the "Server Requires Authentication" as my mail client requires port 26. I dont know if this is the standard or not?

[DougK94]

TCAdmin uses port 25 which is the standard port for SMTP.

[ECF]

26 is not a standard port.

[WR-Rob]

is there any way of changing this then?

 

i just cant get my head around how it worked before but doesnt now?! lol.

[ECF]

The port is hardcoded in our software. The only way to change it would be to ask your hoster to change the SMTP port to 25.

[KOhosting]

Yeah. I submitted a ticket and got some assistance there. Now I find out that my ISP no longer allows inbound 25. I am going to try and get this resolved tomorrow as I have "Business Class Internet" with static IP's. By default though it has to come in on 587. Dang Comcast. This is the reason why TCadmin can't connect to my server. From what I have read there is absolutely no way to change this is that correct? May be a nice feature in the future as ISP's begin attempting other means to stop spammers. In the mean time I will burn their ears in hope of a solution.

[ECF]

Comcast does this for the exact reason you mentione above. To stop mail spammers. Basically they are protecting their bandwidth by blocking that port and port 80 outbound.

[DougK94]

Your problem is not Comcast but rather GoDaddy. Your email server is on a GoDaddy server. You might check this thread http://clientforums.tcadmin.com/showthread.php?t=3334 where someone else had the same problem.

[JasonF]

Everyone who I know who uses Godaddy.com has trouble setting up the email in TCAdmin.

[KOhosting]

This may very well be the case on the "Shared Hosting" accounts as there are many limitations that novice users wouldn't notice, or possibly even care. I personally have a Windows dedicated box for my TeamSpeak and TCadmin as well as a Linux dedicated box for my web hosting with Plesk from GD. I personally love both and wouldn't change a thing. So far as the whole Comcast deal my business account still had the code on it "PB25" according to their techsupport last night. Once removed everything was GREAT. My TCadmin messages work now SWEEEEET! Thanks again to all for your input. The activity level on these forums is awesome.

[DougK94]

Glad you got it sorted out. You are running your game servers and TCAdmin on a Comcast business line?

[KOhosting]

No, I have a Comcast business line that I temporarily run my data backups, secondary/backup mail server(on occasion for logging/trouble shooting reasons) and my squads BHD, and Vietnam server on. My TC Admin is on a Windows box with my primary TeamSpeak server through GoDaddy in Phoenix. My web server is the same locale, but on Linux with Plesk(automates nicely with ModernBill). Then i have several BHD's, and 2 COD4's on a couple of boxes in Atlanta. Just getting going in the whole doing it for money deal. Have done it for free(meaning GSP) on a small scale for about 7 years.