Vipeax Posted June 13, 2008 Share Posted June 13, 2008 Is there anyone operating the phone this week? I have called twice or more every day this week and I have yet to hear something else than the typical leave your number message (which I can't do, because of my timezone, I don't want the rest of my family to wake up during the middle of the night, because the phone is ringing). Also, I have called between 1 and 6 PM EST time. Link to comment Share on other sites More sharing options...
JasonF Posted June 13, 2008 Share Posted June 13, 2008 I will let Kevin know about this thread. He handles the phone. Link to comment Share on other sites More sharing options...
Vipeax Posted June 14, 2008 Author Share Posted June 14, 2008 Will the line be operated tomorrow? Or do I have to wait till after the weekend. Link to comment Share on other sites More sharing options...
JasonF Posted June 14, 2008 Share Posted June 14, 2008 I am not certain if he will be in tomorrow but I did email him and told him about your post. He will respond when he gets a free minute. Link to comment Share on other sites More sharing options...
ECF Posted June 14, 2008 Share Posted June 14, 2008 The phones are monitored Mon-Fri 10am EST to 6pm EST. Link to comment Share on other sites More sharing options...
Vipeax Posted June 14, 2008 Author Share Posted June 14, 2008 The phones are monitored Mon-Fri 10am EST to 6pm EST. appearently not Link to comment Share on other sites More sharing options...
ECF Posted June 14, 2008 Share Posted June 14, 2008 I can assure you they are. Just because you call and don't get an immediate answers does not mean that are not being monitored. Did you call and leave a message? Link to comment Share on other sites More sharing options...
Vipeax Posted June 14, 2008 Author Share Posted June 14, 2008 Well immediate... I called multiple downs a day for a week. Also as I said in my first post: I didn't leave a message, because I don't want to be called at 4 AM (timezone troubles, yay). I guess my last post sounded rude (which I didn't mean to). It possible to get some sort of time&date? Is it not really free to call to the US from here lol. Link to comment Share on other sites More sharing options...
ECF Posted June 15, 2008 Share Posted June 15, 2008 Your last post wasn't taken as rude. I was simply stating the phones are manned and what hours they are answered. If you call and leave a message with the best time to call you back in your timezone I will make sure someone contacts you. Link to comment Share on other sites More sharing options...
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