Support System Emails

[LowRider_GSP]

Hi all,

 

Well it seems I have an issue with my Support System. It will not send out an email to me no matter what email addy I use.

 

I have gone into my http://......./Templates/Default/mailserver_config.aspx and tested it out and I get the test email it sends out. I also get other emails when the services stop running, new orders are placed, etc. But the support ticket emails do not get sent.

 

I found this out the hard way after a Client sent me a PM via my site telling me he was canceling his server due to lack of support as his tickets were not being answered. I know I should have checked the support tickets on a daily basis, but when everything else works I figured that worked as well. Guess Not.

 

Thanks for any help on this matter.

[ECF]

Have you made sure that you have the support system email templates setup?

[LowRider_GSP]

Yes I have the following:

 

Enabled - Checked

 

Send an email to: My Sales Email Account

 

Company Support Email: My Support Email Account

 

All other boxes are checked but "Admin and Subadmins Can Unassign Tickets" since there is only me running the show.

[ECF]

And you have a support email template entered into the template area?

[LowRider_GSP]

Removed content. I figured it out.

 

Sorry about the question, lol.

 

Thanks for steering me in the right direction though, much appreciated.

[ECF]

No problem. Glad you got it fixed.