HydraVizion Posted July 18, 2008 Share Posted July 18, 2008 Hi, I am using the 20 day free trial and I got TCAdmin installed without any issues except for this one. When I try to login to TCAdmin with the default username and password I get this error at the bottom in a red box: ExecuteReader requires an open and available Connection. The connection's current state is Closed. SQL Command: SELECT USER_ID, FIRST_NAME, LAST_NAME, PASSWORD, TYPE, ADDRESS1, ADDRESS2, ADDRESS3, CITY, STATE, COUNTRY, ZIP, HOME_PHONE, MOBILE_PHONE, EMAIL1, EMAIL2, STATUS, PARENT_ACCOUNT, EXTERNAL_ID, BILLING_ID, BILLING_STATUS, GROUP_ID, FILE_SERVER_ACCOUNT, ALLOWED_IPS, SUBUSER_ACCESS_SUPPORT, FILE_SERVER_CUSTOM_GAMES, MD5_PASSWORD FROM TC_USERS WHERE USER_ID = 'admin' Link to comment Share on other sites More sharing options...
HydraVizion Posted July 18, 2008 Author Share Posted July 18, 2008 Also, I am using Microsoft Access when I installed TCAdmin Link to comment Share on other sites More sharing options...
ECF Posted July 18, 2008 Share Posted July 18, 2008 Did you click the "Create" link on the database page during setup and save it to C:\Program Files\TCAdmin Control Panel folder? Link to comment Share on other sites More sharing options...
HydraVizion Posted July 18, 2008 Author Share Posted July 18, 2008 Yes I did Link to comment Share on other sites More sharing options...
Ka0sX Posted July 19, 2008 Share Posted July 19, 2008 I'am getting the same error i went to restart the services and says i have no licence key valid but yet i have a licence Link to comment Share on other sites More sharing options...
studeggle Posted July 19, 2008 Share Posted July 19, 2008 ECF, I believe the problem is on your end, I just put in a suport ticket with further details! Link to comment Share on other sites More sharing options...
Ka0sX Posted July 19, 2008 Share Posted July 19, 2008 yah i believe it is to nice to start my first 24hrs with TCADMIN its all good now restart you Service there data base crashed Start > Control Panel > Administrative Tools > Services. Look for the service named TCAdmin Monitor and restart it. Link to comment Share on other sites More sharing options...
HydraVizion Posted July 19, 2008 Author Share Posted July 19, 2008 Just tried doing the above and still the same error. Maybe I should try using MySQL to install TCAdmin? Link to comment Share on other sites More sharing options...
HydraVizion Posted July 19, 2008 Author Share Posted July 19, 2008 Here is a copy of my Monitor.Errors.txtMonitor.Errors.txt Link to comment Share on other sites More sharing options...
ECF Posted July 19, 2008 Share Posted July 19, 2008 Anyone receiving this error the problem was on our end with the license server. It has been corrected and if you restart your TCAdmin Monitor service on your master server it will correct the login issue. Link to comment Share on other sites More sharing options...
HIS-MOTHER Posted July 19, 2008 Share Posted July 19, 2008 I got it a few month's back, got a email too saying license expired or something but it cleared faster than I could submit a ticket so I figured it was a hiccup with your Auth server. Link to comment Share on other sites More sharing options...
HydraVizion Posted July 19, 2008 Author Share Posted July 19, 2008 So can anyone help with my issue? Link to comment Share on other sites More sharing options...
HydraVizion Posted July 19, 2008 Author Share Posted July 19, 2008 Fixed. Installed with MySql and can now access everything. Link to comment Share on other sites More sharing options...
dr_who Posted January 25, 2009 Share Posted January 25, 2009 Anyone receiving this error the problem was on our end with the license server. It has been corrected and if you restart your TCAdmin Monitor service on your master server it will correct the login issue. yes i just install it... got this error.... "ExecuteReader requires an open and available Connection. The connection's current state is Closed. SQL Command: SELECT USER_ID, FIRST_NAME, LAST_NAME, PASSWORD, TYPE, ADDRESS1, ADDRESS2, ADDRESS3, CITY, STATE, COUNTRY, ZIP, HOME_PHONE, MOBILE_PHONE, EMAIL1, EMAIL2, STATUS, PARENT_ACCOUNT, EXTERNAL_ID, BILLING_ID, BILLING_STATUS, GROUP_ID, FILE_SERVER_ACCOUNT, ALLOWED_IPS, SUBUSER_ACCESS_SUPPORT, FILE_SERVER_CUSTOM_GAMES, MD5_PASSWORD FROM TC_USERS WHERE USER_ID = 'admin' " how to fix it ??? usering : XP .Net Framework 1.1 + Hotfix (KB298366) Access Link to comment Share on other sites More sharing options...
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