Looking for your opinion

[adamnp]

Hey fellas, Looking for a little help here.. just curious on what your opinion on this situation would be.

 

Disclaimer:

This in no way shape or form has anything todo with any providers within these forums, or having to do with game/voice hosting providers in general. This is a fetched situation that I am looking for input on.

 

Summary / Sequence of events:

 

Client and provider agree on terms of $10000/mo for services rendered

 

Client pays first month, servicies turned live. Product is subpar, and client intends to cancel.

 

Client submits cancellation request, with clause stating 'may reverse this decision'

 

Client never reverses, provider never sends an additional invoice, or payment receipt, 9 months later client is billed for past due amounts.

 

Provider emails client stating error in database failed to automatically charge card / send invoices, and would like past amount remitted immediately.

 

Client notices charges against cc from company for what would be the current due amount if services were still active.

 

What do you feel would be fair, and appropriate course of action in this situation?

 

Now that you've thought about it...Change the terms from a $10,000 payment to a $95/mo payment and does your answer remain the same?

[HIS-MOTHER]

Regardless of the MRC I would have to see the TOS before I answered. Can't say who is right or wrong without that. ie. was there 30 a day cancelation notification required, a actual contract length commit etc..

[ECF]

Assuming that this client did indeed file the cancellation properly according to the TOS then the account should have been cancelled.

[adamnp]

The terms state a cancellation must be within 7 days. Lets say the cancellation was well within time.

 

The terms also state that said party will remove any services after 30 days of past due invoices.

 

So, you'd think the account shouldn't be able to go deliquent for 9 months with that statement.

[HIS-MOTHER]

If cancelllation was within the time frame specified in the TOS then I don't see any obligation to pay past the initial payment.

[swish]

I agree...shame on hte provider and a big "woops" on thier end.

[adamnp]

Thats what I felt aswell. Just wanted to make sure I wasn't sniffing soap for feeling the same.

 

Thanks!

[SickPuppy]

If you submitted the cancellation request and knew that the provider had not shut down the server but you continued to use it, then you should pay the over due fees. If you stopped using the server then you have nothing to worry about.