VicToMeyeZR Posted October 17, 2008 Share Posted October 17, 2008 I guess the support ticket system is broke? KPH-956633 JAS-667776 FBB-134571 Not a word on a single one of these.. One is 6 days old, the other is an order for service 3 days old. Your support has ALWAYS been great, but I am starting to wonder... Link to comment Share on other sites More sharing options...
DougK94 Posted October 17, 2008 Share Posted October 17, 2008 That is strange....usually you get a response within minutes.... Link to comment Share on other sites More sharing options...
VicToMeyeZR Posted October 17, 2008 Author Share Posted October 17, 2008 Yeah, I know. Luis always responds really quick. I don't know what the deal is, but hopefully this will get it noticed. Link to comment Share on other sites More sharing options...
JasonF Posted October 17, 2008 Share Posted October 17, 2008 I don't see those tickets but that could be because they are assigned to either Luis or Kevin. Link to comment Share on other sites More sharing options...
ECF Posted October 17, 2008 Share Posted October 17, 2008 The licenses were cancelled. However you did not cancel the Paypal subscription which caused it to get charge again automatically. I have issued a refund for that transaction and respond to the ticket. Link to comment Share on other sites More sharing options...
ECF Posted October 17, 2008 Share Posted October 17, 2008 As for the webhostiong I only see one ticket in there that was posted today. I have assigned it to the person who handles the web server setups. Link to comment Share on other sites More sharing options...
VicToMeyeZR Posted October 17, 2008 Author Share Posted October 17, 2008 thank you. I don't know how the order was missed, I only put in the ticket a day or so later, because the order was sitting in pending so long. Link to comment Share on other sites More sharing options...
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