normally support is great!

[VicToMeyeZR]

I guess the support ticket system is broke?

 

KPH-956633

JAS-667776

FBB-134571

 

Not a word on a single one of these.. One is 6 days old, the other is an order for service 3 days old.

 

Your support has ALWAYS been great, but I am starting to wonder...

[DougK94]

That is strange....usually you get a response within minutes....

[VicToMeyeZR]

Yeah, I know. Luis always responds really quick. I don't know what the deal is, but hopefully this will get it noticed.

[JasonF]

I don't see those tickets but that could be because they are assigned to either Luis or Kevin.

[ECF]

The licenses were cancelled. However you did not cancel the Paypal subscription which caused it to get charge again automatically.

 

I have issued a refund for that transaction and respond to the ticket.

[ECF]

As for the webhostiong I only see one ticket in there that was posted today. I have assigned it to the person who handles the web server setups.

[VicToMeyeZR]

thank you. I don't know how the order was missed, I only put in the ticket a day or so later, because the order was sitting in pending so long.