E-mail error

[plexy1]

BEFORE YOU ASK, yes i searched for alternative threads that have the same problems, but i cant find ANY that help me, so

 

I tried changing me Mail SMPT and i get this error "Error while sending the email: The transport failed to connect to the server."

 

 

i tried so many different ways of inputting that info, and still does not work. NO there is no firewall blocking the ports either.

[ECF]

Check the mailerrors.txt file in the /logs folder in the TCAdmin directory. It should give you an error that will point to what is wrong.

[plexy1]

11/1/2008 11:54:19 PM : Error while sending mail: The transport failed to connect to the server.

 

11/1/2008 11:54:19 PM : -TO: plex1337@live.ca

11/1/2008 11:54:19 PM : -FROM: you@yourdomain.com

11/1/2008 11:54:19 PM : -SUBJECT: TCAdmin Email Test

11/1/2008 11:54:19 PM : -BODY: This test has been sent from TCAdmin using your saved email

[Jissh]

When using CDONTS or CDOSYS you need to have the MS SMTP service installed

[plexy1]

how do i get that installed?

[ECF]

11/1/2008 11:54:19 PM : Error while sending mail: The transport failed to connect to the server.

 

This error means that TCAdmin could not connect to your email server. I would check to make sure that you do not have a firewall or antivirus blocking outbound port 35 or smtp service, and also make sure your email server is using port 25.

[plexy1]

i checked to see if there was a firewall and there is not one blocking anything, or virus software blocking it, and the e-mail port is 25. here is the e-mail information.

 

Mail Server Username: tcadmin+proclan-servers.com

Mail Server Password: tcadmino

Incoming Mail Server: mail.proclan-servers.com

Incoming Mail Server: (SSL) nlserver1.snkwebnet.com

Outgoing Mail Server: mail.proclan-servers.com (server requires authentication) port 25

Outgoing Mail Server: (SSL) nlserver1.snkwebnet.com (server requires authentication) port 465

Supported Incoming Mail Protocols: POP3, POP3S (SSL/TLS), IMAP, IMAPS (SSL/TLS)

Supported Outgoing Mail Protocols: SMTP, SMTPS (SSL/TLS)

[ECF]

See if you can connect to the mail server via telent from the server.

 

Open commandline and type telnet <yourmailserver.com> 25

 

See if it responds.

[plexy1]

how do i get to the telent thing

[ECF]

I told you in the above post.

[plexy1]

a commandline, so open up cmd?

[KingJ]

Press Windows Key + R

Type CMD

Press Enter

Type in the command console: telnet yourservername.com 25

[plexy1]

[plexy1]

I did the telnet on my desktop and it says it could not connect.

[ECF]

This means there is something blockig the connection form your master server to your mail server. There is nothing we can do about that. Once you figure out what is blocking it we will be more than happy to help with the TCAdmin email setup portion for you.

[plexy1]

ALRIGHT, i have tried everything humanly possible, i had my webhost box owner help me, and it STILL DOES NOT WORk, and there is nothing blocking it.

[plexy1]

nvm i got it to work.

[ECF]

If there was nothing blocking it then you would not get that error messsage saying it cannot connect to your mailserver.

[tmyrdal]

nvm i got it to work.

 

What did you do to get it to work ? pleas share.