Kian Posted March 2, 2009 Share Posted March 2, 2009 Hi all I'm trying to understand why FTP can't work with Sub users with FTP permission. It seem to work only with Admins but not with sub users. Is it normal? Link to comment Share on other sites More sharing options...
Dan M Posted March 2, 2009 Share Posted March 2, 2009 Do you mean sub admins? - Works fine for us. Have you set the permissions correctly in sub admin groups or if you're talking about sub users, are their permissions set correctly? Link to comment Share on other sites More sharing options...
Kian Posted March 2, 2009 Author Share Posted March 2, 2009 I mean the function that let the customer add sub users selecting different permission. Example Customers BOB create one sub user with all permissions on gameserver. Now JOE (sub user) can login with the same credential of BOB. The problem is that he can't use FTP. Link to comment Share on other sites More sharing options...
Dan M Posted March 2, 2009 Share Posted March 2, 2009 What is the error from FTP when he attempts to connect, is the permissions set correctly for the sub user (FTP access needs to be granted) Link to comment Share on other sites More sharing options...
Kian Posted March 2, 2009 Author Share Posted March 2, 2009 Log Risposta: 220 TCAdmin FTP Server Comando: USER xxxxxxx Risposta: 331 User name okay, need password. Comando: PASS ******** Errore: Tempo scaduto per la connessione Errore: Impossibile collegarsi al server Link to comment Share on other sites More sharing options...
Dan M Posted March 2, 2009 Share Posted March 2, 2009 I can't understand Spanish unfortunately, sorry. Link to comment Share on other sites More sharing options...
Kian Posted March 2, 2009 Author Share Posted March 2, 2009 It's Italian, sorry. I translate Status: Connecting to xxxxxxxxxxx... Status: Connection established, waiting for welcome message... Response: 220 TCAdmin FTP Server Command: USER xxxxxx Response: 331 User name okay, need password. Command: PASS ******** Error: Connection timed out Error: Could not connect to server Status: Waiting to retry... Status: Delaying connection due to previously failed connection attempt... Basically it's time out. If i try with "BOB" it works but not with "JOE". Link to comment Share on other sites More sharing options...
ECF Posted March 2, 2009 Share Posted March 2, 2009 Make sure that "JOE" has FTP access checked under his sub-user account. Also, in you second post you left the login name visable. You may want to change that now that it has been posted here. Link to comment Share on other sites More sharing options...
Kian Posted March 2, 2009 Author Share Posted March 2, 2009 Thank you, post fixed. Sub user has all permission enabled but FTP login is impossible Link to comment Share on other sites More sharing options...
ECF Posted March 2, 2009 Share Posted March 2, 2009 You should open a support ticket and have it looked at. https://clients.tcadmin.com Link to comment Share on other sites More sharing options...
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