Could not connect to the master monitor.

[Guest Unregistered]

Could not connect to the master monitor.

 

I restarted the services and it wont function still. I updated TCAdmin then this error happened.

Can Anyone help?

[adamnp]

If you've restarted the service via start -> run -> services.msc [enter] then next I would Try rebooting the boxes?

[Guest Unregistered]

I did reboot the Server twice. And nothing is working. Reinstalling didn't work either.

[ECF]

Run the Monitor on the remote server in console mode. Then run the update again and make sure that the update installs on the remote. Sometimes the update will fail and you have to give it a kick in the ass

 

After you verify the update has taken then restart the monitor in service mode.

[Guest Unregistered]

I can't run the Monitor in Console Mode. It says" Monitor.New: The Process Cannot Access the File "Current.pid" because it is being used by another process."

[adamnp]

Stop the service first, then run in console mode.

[Guest Unregistered]

"Invalid Monitor Config" Im guessing I need to reconfig the TCAdmin System?

[ECF]

You need to login and download the config file for that remote server again. The re-run the Utility Config on the remote and give it the new file.

[Guest Unregistered]

Sorry for the question but, Where do I download the Config File exactly? Specific Steps Please. Thanks In Advance.

[lpgservers]

You create the config under Servers in when logged into your TCAdmin control panel. Then save that monitor.config and go to the remote server to run the setup utility using the new config. Does anyone bother to read the manual at all?

[Guest Unregistered]

But this is the Master Server.

[Guest Unregistered]

Will it work the same if its the Master Server?

[Guest JMB]

The manual does not account for random errors that occurs during this process. This is why you have forums and a ticket system. If the answers given were not so vague and remotely helpful, people would not being having all these problems...You should not expect all of your clients to know everthing needed to set up your product. This should be anticipated and accomodated for with THOROUGH steps from setting up the DB to installing the remote monitors so that anyone could do it.

[ECF]

If you check your license email there are 2 movie files that walk you through the setup step by step.

 

If you have issues after that then a support ticket is the fastest way to get help with your issue. These forums are for user to user help and is not an official support method. However many problems can be solved here as we have some very experienced users that have run our software for some time.