TCAdmin Ticket System

[ECF]

We are collecting information on how many people currently utilize the built in support system in TCAdmin.

 

If you could please answer the poll for us it will greatly help us to decide what modules need to be worked on first.

 

 

Thank you!

[ECF]

Ok. Can we take this a bit further and all voters that do not use the built in system please post why you do not use it?

 

 

Thank you!

[revhosting]

Personally for WHMCS predefined replies and also because it's tricky to give support on different ticket systems (in case your company is more than game+voice hosting).

Anyway it would be great if we can allow resellers to use TCAdmin ticket system.

Edited June 27, 2011 by revhosting

[GS-Liam]

We use whmcs built in support ticket system because it allows us to easily view the clients account and billing details and then theres a quick link to tcadmin

[DougK94]

Also use the WHMCS ticket system to keep everything organized and together. Multiple ticket systems are too confusing.

[Steve-TGM]

Um.... just like they said....

 

Have been using the WHMCS system vs 1 for a while as its incorporated into billing.

[ECF]

Thanks for the input guys!

[tynman]

I'm a little late, but as said I use WHMCS.

 

Even if I did not I would use a system that is integrated with my billing or can be due to convenience.

 

Sales, billing and support tickets should be in one place.

 

 

Personally:

Game and voice providing is not our only direction; therefore, it would not work out for us.

[CobbyJUK]

WHMCS as well for me

[steam.roy]

We use WHMCS due to the Hooks, API and stuff we have added to support the other products.

I was planning to add a page just for main account and not the resellers (if tcadmin allowed it) that would load a page with something like the whmcs pre-sales question but would automaticity have a drop down for the server and would pass the username into a hidden field. Allowing users to send in tickets into whcms from tcadmin.

 

We would not swap from WHMCS support (due to that we offer other services then TCADMIN/game/voice servers) but any form of integration with whmcs would be nice.

[leetservers]

better late than never. we use TCA

[xcalibur]

I use WHMCS for all support.