Cliff001002 Posted December 13, 2012 Share Posted December 13, 2012 (edited) Hello, Many of my clients have been experiencing a bug where they try to connect through FTP, but they cannot. I have also tried connecting through client accounts and I cannot connect either. Here is what Filezilla gives me: Status: Connecting to x.x.x.x:8821... Status: Connection established, waiting for welcome message... Error: Connection timed out Error: Could not connect to server Status: Waiting to retry... Status: Connecting to x.x.x.x:8821... Status: Connection established, waiting for welcome message... Error: Connection timed out Error: Could not connect to server Not sure what could be causing the issue since I am able to connect to the server through normal FTP (not through TCAdmin's FTP) Let me know if you need any more info. Thanks. Edited January 2, 2013 by ECF FTP Info removed for security reasons Link to comment Share on other sites More sharing options...
LFA Posted December 14, 2012 Share Posted December 14, 2012 Make sure port 8821 is not blocked in the server's firewall. Check /home/tcadmin/Logs/Monitor/console.log. Make sure the ftp service is starting correctly. Also try restarting the monitor: /home/tcadmin/Monitor/monitor-service restart Link to comment Share on other sites More sharing options...
Cliff001002 Posted December 15, 2012 Author Share Posted December 15, 2012 I get: Starting the FTP Service... The FTP Service (v1) has been started on 0.0.0.0:8821. Should it have the server's IP there? Link to comment Share on other sites More sharing options...
Bubka3 Posted December 15, 2012 Share Posted December 15, 2012 I get: Starting the FTP Service... The FTP Service (v1) has been started on 0.0.0.0:8821. Should it have the server's IP there? 0.0.0.0 means that is binded to all available IP addresses. Link to comment Share on other sites More sharing options...
Cliff001002 Posted December 16, 2012 Author Share Posted December 16, 2012 Well, then why can't my customers connect? Link to comment Share on other sites More sharing options...
Bubka3 Posted December 16, 2012 Share Posted December 16, 2012 Did you open the port in iptables? Link to comment Share on other sites More sharing options...
Cliff001002 Posted December 16, 2012 Author Share Posted December 16, 2012 Yes, if I use an open port check tool it tells me it's open. It is in iptables. Link to comment Share on other sites More sharing options...
Bubka3 Posted December 16, 2012 Share Posted December 16, 2012 This is a long shot, but do you have a welcome message set? It's timing out on that so maybe you don't. Link to comment Share on other sites More sharing options...
LFA Posted December 16, 2012 Share Posted December 16, 2012 Have you tried with the firewall disabled? Link to comment Share on other sites More sharing options...
Cliff001002 Posted December 21, 2012 Author Share Posted December 21, 2012 This is a long shot, but do you have a welcome message set? It's timing out on that so maybe you don't. I just checked in TCA and there is one set. Have you tried with the firewall disabled? I just tried, and it is giving me a new error, both with the firewall on and off: Response: 220 TCAdmin FTP Server Command: USER username Response: 331 User name okay, need password. Command: PASS ******* Response: 530 User username cannot log in. Error: Critical error Error: Could not connect to server Link to comment Share on other sites More sharing options...
LFA Posted December 21, 2012 Share Posted December 21, 2012 Make sure the password is correct. You should be able to log in to the control panel with the same user and password. Link to comment Share on other sites More sharing options...
Cliff001002 Posted January 2, 2013 Author Share Posted January 2, 2013 (edited) It worked for a while, but now it is back to the: Status: Connecting to x.x.x.x:8821... Status: Connection established, waiting for welcome message... Error: Connection timed out Error: Could not connect to server TCAdmin FTP works on all of our other servers, except this one. I don't understand. I get this error with the firewall, without the firewall. Edited January 2, 2013 by ECF FTP Info removed for security reasons Link to comment Share on other sites More sharing options...
ECF Posted January 2, 2013 Share Posted January 2, 2013 It is working for me. Possible network issue on your end? Link to comment Share on other sites More sharing options...
Cliff001002 Posted January 3, 2013 Author Share Posted January 3, 2013 Well one of my customers is also having the issue. It may be only his login, I will check some other users on that server. Link to comment Share on other sites More sharing options...
Cliff001002 Posted January 3, 2013 Author Share Posted January 3, 2013 Hmm, his login seems to be working now. That is odd. Link to comment Share on other sites More sharing options...
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