FTP Connection Refused

[Cliff001002]

Hello,

 

Many of my clients have been experiencing a bug where they try to connect through FTP, but they cannot. I have also tried connecting through client accounts and I cannot connect either.

 

Here is what Filezilla gives me:

Status:    Connecting to x.x.x.x:8821...
Status:    Connection established, waiting for welcome message...
Error:    Connection timed out
Error:    Could not connect to server
Status:    Waiting to retry...
Status:    Connecting to x.x.x.x:8821...
Status:    Connection established, waiting for welcome message...
Error:    Connection timed out
Error:    Could not connect to server

 

Not sure what could be causing the issue since I am able to connect to the server through normal FTP (not through TCAdmin's FTP)

 

Let me know if you need any more info.

 

Thanks.

Edited January 2, 2013 by ECF
FTP Info removed for security reasons

[LFA]

Make sure port 8821 is not blocked in the server's firewall. Check /home/tcadmin/Logs/Monitor/console.log. Make sure the ftp service is starting correctly. Also try restarting the monitor: /home/tcadmin/Monitor/monitor-service restart

[Cliff001002]

I get:

Starting the FTP Service...
The FTP Service (v1) has been started on 0.0.0.0:8821.

 

Should it have the server's IP there?

[Bubka3]

I get:

Starting the FTP Service...
The FTP Service (v1) has been started on 0.0.0.0:8821.

 

Should it have the server's IP there?

 

0.0.0.0 means that is binded to all available IP addresses.

[Cliff001002]

Well, then why can't my customers connect?

[Bubka3]

Did you open the port in iptables?

[Cliff001002]

Yes, if I use an open port check tool it tells me it's open. It is in iptables.

[Bubka3]

This is a long shot, but do you have a welcome message set? It's timing out on that so maybe you don't.

[LFA]

Have you tried with the firewall disabled?

[Cliff001002]

This is a long shot, but do you have a welcome message set? It's timing out on that so maybe you don't.

 

I just checked in TCA and there is one set.

 

Have you tried with the firewall disabled?

 

I just tried, and it is giving me a new error, both with the firewall on and off:

Response:	220 TCAdmin FTP Server
Command:	USER username
Response:	331 User name okay, need password.
Command:	PASS *******
Response:	530 User username cannot log in.
Error:	Critical error
Error:	Could not connect to server

[LFA]

Make sure the password is correct. You should be able to log in to the control panel with the same user and password.

[Cliff001002]

It worked for a while, but now it is back to the:

Status:    Connecting to x.x.x.x:8821...
Status:    Connection established, waiting for welcome message...
Error:    Connection timed out
Error:    Could not connect to server

 

TCAdmin FTP works on all of our other servers, except this one. I don't understand. I get this error with the firewall, without the firewall.

Edited January 2, 2013 by ECF
FTP Info removed for security reasons

[ECF]

It is working for me. Possible network issue on your end?

[Cliff001002]

Well one of my customers is also having the issue. It may be only his login, I will check some other users on that server.

[Cliff001002]

Hmm, his login seems to be working now. That is odd.