WHMCS Username Incorrect

[brad.vilayer]

Upon automatic creation, instead of the users Username being filled in, a digit is placed into the field, most commonly the number 1. Whats the best way to debug this?

[brad.vilayer]

This is the only error showing in our logs. I am unable to submit a support ticket due to the account owner being in hospital

 

Module Create Failed - Service ID: 9594 - Error: System.ArgumentOutOfRangeException: The specified date is not in UTC. Type is Unspecified. Parameter name: NextRunTimeUtc at TCAdmin.TaskScheduler.SDK.Objects.Task.set_ScheduledTimeUtc(DateTime value) at TCAdmin.TaskScheduler.Service.?(Object ?) at TCAdmin.TaskScheduler.Service.CrossAppDomain.AddTask(Object arguments) at TCAdmin.SDK.Proxies.CommandProxy.Execute(Object args) at TCAdmin.TaskScheduler.ModuleApi.ModuleCommands.AddTask(Server destinationServer, TaskInfo task, Boolean waitForResponse) at TCAdmin.TaskScheduler.ModuleApi.TaskInfo.CreateTask(Server server) at TCAdmin.TaskScheduler.ModuleApi.TaskInfo.CreateTask() at Web.GameHosting.billingapi.xc9f5c0c708acbff6() at Web.GameHosting.billingapi.Page_Load(Object sender, EventArgs e)

[LFA]

If a user already exists with the same username and different billing id tcadmin will create a new user and add a number at the end.

[brad.vilayer]

it doesnt add a name, just a single number

[brad.vilayer]

bump

[Jaggl]

what does the billingapi.log say? you can find it in the tcadmin folder

[LFA]

it doesnt add a name, just a single number

 

If the username exists with a different billing id it will add a number. You can check the Logs\Web\BillingApi.LastCommand.log to see what is being sent to tcadmin.