cant ad my remote server

[USBz0r]

Just purchased a remote lisence, to add a remote server to my master, i logged in as admin in the cp, went to server settings>servers>new server. put in my remote server's ip ect.

 

 

 

but when i go to sace it, it says "Licensed remote server limit has been reached."

 

 

 

i dont even have a remote server yet?

 

 

 

is there a documentation on adding remote servers?

 

 

 

 

 

Thanks for your time.

[ECF]

Login to your panel and click the "about" link

 

 

 

Then click the update button, and you should see the licensed remotes go up by 1.

 

 

 

Then add the remote.

 

 

 

For an overview of adding a server goto:

 

 

 

http://www.tcadmin.com/onlinehelp/manual

 

 

 

Click on Main Menu>System Settings>Servers on the left.

 

 

 

 

[USBz0r]

Just updated it, its still at 0 and i cant add a remote. any ideas?

[ECF]

You may have forgot to put in your license key, when you ordered?

 

 

[USBz0r]

Sorry for being stupid but.. the Lisence key i got i have to reconfigure my master server? and input the new key?

[ECF]

No. The order form asks you to Add this to license number?

 

 

 

Which adds the remote to the current license key you have.

 

 

 

If you did nto put it in, you will need to send to put in a ticket and request that the remote be added to the original key.

 

 

 

http://www.esupport.tcadmin.com

 

 

 

Make sure you select billing as the department, and enter the required info.

 

 

 

 

 

 

[USBz0r]

Ok i will, i dont know about the thing with the order form, my partner purchased both master and remote lisences.

[ECF]

When you order a remote server, the ordering system asks you for your current license key, so it can add the remote to your license.

 

 

 

That way you don't have numerous license keys, you simply have 1.

[USBz0r]

ahhh i see.

 

 

 

Now i have to wait till she gets back to get the username and password!

[ECF]

Ehhhh,

 

 

 

If it's the account I am looking at, there is more to it than that. Looks like your partner put in 3 seperate orders, under 3 seperate accounts

[USBz0r]

Yea.. the password for the first order didnt work. so she was forced to creat another account. but we have 2 orders, not 3.

 

 

 

i have all the information to both accounts. what do i do?

 

 

 

will it be ok to send a support ticket with both the accounts information?

 

 

 

 

[ECF]

There was three ...I deleted the 3rd account as the license was never paid for

 

 

 

Yes, please submit a ticket with both sets of account details. You will most likely have to change your license code, since it looks like she ordered 2 master server licenses insterad of a master and remote. One of them has a Paypal subscription created for it, so we should probably keep that one to make it easier.

 

 

 

 

 

 

[USBz0r]

Hi ECF. i have sent a support ticket to where you told me to. i dont mind what account we keeps ect. what ever is easyer for you.

 

 

 

hope we get this fixed and look forword to the response.

 

 

 

Thanks for the great support.

[ECF]

Your ticket has been answered.

[USBz0r]

Excellent. will try it now. nice and fast as always

[ECF]

You will need to change your license key in the software. If you like you can respond to that ticket with your master servr login info, and we can do it for you.

[USBz0r]

already done it, clicked about>update and it says i have 1 remote!

 

 

 

i used the config tool on the master server ans swapped the keys.

[ECF]

Good to go then

 

 

 

I will close the ticket.

[USBz0r]

My remote server has been installed! theres another server to your list