Dennis Posted March 9, 2014 Share Posted March 9, 2014 Hi, Ever since we started, we had this weird problem. Some of the mails we're sending are being sent to the clients spam folder instead of the inbox. Would it help running TCAdmin through SSL? Or is there anything else we can do to make sure it always end up in the inbox? Link to comment Share on other sites More sharing options...
Raizio Posted March 9, 2014 Share Posted March 9, 2014 You'd better check if the mailserver you have isn't on some blacklist. Best to check that is here http://mxtoolbox.com/blacklists.aspx Link to comment Share on other sites More sharing options...
Dennis Posted March 10, 2014 Author Share Posted March 10, 2014 Wasn't on any blacklist. We can send mails through WHMCS and they don't end in the spam folder. Link to comment Share on other sites More sharing options...
Raizio Posted March 10, 2014 Share Posted March 10, 2014 Are the clients perhaps gmail or such big known domains? Link to comment Share on other sites More sharing options...
Dennis Posted March 10, 2014 Author Share Posted March 10, 2014 Yes, generally. Link to comment Share on other sites More sharing options...
Raizio Posted March 10, 2014 Share Posted March 10, 2014 Then you might send too much mails to those addresses, I generally have query failure mails disabled for games where it happens too often. I still get them, but clients don?t. It just means your mailserver is starting to be in bad standing with those domains. Link to comment Share on other sites More sharing options...
Dennis Posted March 10, 2014 Author Share Posted March 10, 2014 (edited) Well, we switched domain some days ago, and the first mails from TCAdmins was detected as spam while mails from WHMCS wasn't (same domain). The mails we're sending most is the when a Minecraft server hits the memory limit. Some of our clients think they can run everything on 512MB RAM, so sometimes the same type of email is sent to the same email adress once every five minutes. New clients receive their setup email in spam as well, and some clients don't think they received the email. Edited March 10, 2014 by DennisMidjord Link to comment Share on other sites More sharing options...
Dennis Posted March 13, 2014 Author Share Posted March 13, 2014 Bump Link to comment Share on other sites More sharing options...
Raizio Posted March 14, 2014 Share Posted March 14, 2014 Does the mail arrive in normal inbox if you switch mailservers? Even if it's only temporary. Link to comment Share on other sites More sharing options...
raytrax Posted March 24, 2014 Share Posted March 24, 2014 you have properly configured the PTR? And SPF for ur domain? both are important for the antispam check. Link to comment Share on other sites More sharing options...
okiedoke Posted April 2, 2014 Share Posted April 2, 2014 you have properly configured the PTR? And SPF for ur domain? both are important for the antispam check. This is what I would suggest also. Most mail servers are set to reject mail that comes from a hostname with no valid reverse DNS. If you go to http://dnsinspect.com and put your domain in, it will check it to make sure it is suitably setup. http://www.dnsinspect.com/pingplay.co.uk Link to comment Share on other sites More sharing options...
Dennis Posted April 2, 2014 Author Share Posted April 2, 2014 Thanks, I'll have a look at it this weekend. Link to comment Share on other sites More sharing options...
Dennis Posted April 5, 2014 Author Share Posted April 5, 2014 Seems like the SPF record is working now (it's outputting 'pass'), but mails still end up in spam, and some aren't even sent. Those that aren't sent returns with this: Reporting-MTA: dns; primaservers.com X-Postfix-Queue-ID: B817365CE2 X-Postfix-Sender: rfc822; noreply@primaservers.com Arrival-Date: Sat, 5 Apr 2014 01:46:28 +0200 (CEST) Final-Recipient: rfc822; primatestauth@gmail.com Original-Recipient: rfc822;primatestauth@gmail.com Action: failed Status: 5.7.1 Remote-MTA: dns; gmail-smtp-in.l.google.com Diagnostic-Code: smtp; 550-5.7.1 [2001:41d0:8:456a::1 12] Our system has detected that this 550-5.7.1 message is likely unsolicited mail. To reduce the amount of spam sent 550-5.7.1 to Gmail, this message has been blocked. Please visit 550-5.7.1 http://support.google.com/mail/bin/answer.py?hl=en&answer=188131 for 550 5.7.1 more information. yi10si1492871wib.120 - gsmtp It's pretty random what mails are being bounced back. Sometimes one mail is bounced back, but then I'll be able to send the exact same email 30 seconds later. Link to comment Share on other sites More sharing options...
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