TCAdmin v1 not working correctly

[Bravo17]

We are getting the following error in our log monitor file and TCA is not working correctly.

 

11/2/2014 1:12:30 PM : AN ERROR HAS OCCURRED. REASON: TOO MANY DAYS WITHOUT UPDATING LICENSE. CONTACT TCADMIN SUPPORT. LAST UPDATE: 10/23/2014 12:11:02 PM

 

Is this really to do with the License ( which is arranged through our server provider ) or is there possibly another cause? Ten days doesn't seem very long for it to cause TCA to stop functioning correctly.

[marcelokruk]

It's like your provider did not pay the licences or your server cant't connect to the licence server of TCAdmin.

[Bravo17]

Thanks, I had put in a ticket with our provider so they can check that they have paid the fee, but I was wondering if anything else could cause that message to suddenly appear.

 

Anyone know what the license server is so I can check that connection from or server?

[marcelokruk]

Here: https://master.tcadmin.com/

[Bravo17]

Thanks!

 

Our server seems to have a 20 ping to there, so I guess it should be able to connect OK!

[Bravo17]

Interesting - my server box resolves master.tcadmin.com to 74.86.130.95, whilst my home machine resolves it to 74.86.130.94.

 

Could that be the problem, or should both IPs work OK?

[marcelokruk]

Frome my home and all my servers in the datacenter it resolves to 74.86.130.95, in my opinion your problem is from an unpaid licence.

[Bravo17]

Thanks, at least I know that the IP is resolving OK, so can rule that out!

 

Now just need the provider to check the payments ......

[Bravo17]

Just checked my server, and it seems to be asking the DNS for master.tcadmin.NET, which resolves to 198.178.123.152 and appears to be a totally different server.

[ECF]

Recently Microsoft disabled SSLV3 within their software because of an exploit.

 

.NET V1.1x uses this to reach out to our license server. If you are having problems please put in a ticket and Luis will give you the fix for it.

[Bravo17]

Thank you, that solved the issue!