Internal IP is being sent to users instead of External

[krazos]

Hi!

 

Our internal IP is being sent to customers instead of the External.

 

We use pfSense and we mapped the external to the internal, everything works. Just that wrong IP is being emailed to users. How do we fix this?

 

 

Thanks in advance.

[Dennis]

Check the IP in 'Server Administration' -> 'Servers' -> 'Server IP's'.

[krazos]

Check the IP in 'Server Administration' -> 'Servers' -> 'Server IP's'.

 

Yea that is:

 

Primary IP: External

Firewall IP: External

Private Network IP: Internal

 

The Firewall IP was automatically set to External at installation, and the Primary was set to Internal, but I changed it to External to test, didn't make any difference.

[Raizio]

No you're close, but not exactly.

Scroll down;There is the button called Server IPs

 

At one of the IPs, change the hostname; this is what clients see.

[Dennis]

No you're close, but not exactly.

Scroll down;There is the button called Server IPs

 

At one of the IPs, change the hostname; this is what clients see.

Exactly. But a hostname is not required

[krazos]

Exactly. But a hostname is not required

 

Still doesnt work, weird.

 

I put the external IP in the Hostname..

 

My settings are now:

 

Primary: Internal

Firewall IP: External

Private Network IP: blank

 

Then in "Server IPs" there was

Internal

127.0.0.1

 

I pressed the Internal IP and in there I put the external in hostname.

 

Edit: Btw, its correct when the user gets their login info, but not for the service itself. Here's the mail that is being sent:

Hello $User,

 

Your $Service server has been created. Here is your x server's

information:

IP: Internal

Port: x

Query Port: x

Slots: x

 

Please, find the details of your control panel account below.

http://EXTERNAL:8880

User: x

Password: x

 

Best regards, x

Edited January 30, 2015 by krazos
More info

[Dennis]

As I said, you don't need to change the hostname of the internal IP. You just need to change the internal IP to the external, or try using the import feature.

[TXGS]

As I said, you don't need to change the hostname of the internal IP. You just need to change the internal IP to the external, or try using the import feature.

 

Ya try clicking the "Import IP's(v4) button and it will import the IP's bound to the OS into TCAdmin.

[krazos]

It imports none, The external is not bound to the OS because we're using 1:1 NAT mapping in pfSense for this.

[Raizio]

Give us a screenshot of the Server IP page, if you please.

[Dennis]

But have you tried changing the internal IP to be the external as I've suggested?

[krazos]

But have you tried changing the internal IP to be the external as I've suggested?

 

Yes but I cant change it, its greyed out. The Internal is bound to the OS, not the External, since we're using 1:1 NAT mapping.

 

Here are the pictures of my config, the blue is the external IP.

 

https://imgur.com/a/s5JWq

[Dennis]

Try adding the IP manually. That might work. Just be sure that you don't make a typo.

[krazos]

Try adding the IP manually. That might work. Just be sure that you don't make a typo.

 

Now I cant create a new gameserver. "The ip address 'xxx.xxx.xxx.xxx' is not available in this server. Make sure that it's configured in the operating system's network settings."

[Dennis]

I've never heard of 1:1 NAT Mapping before, but TCAdmin might not support it. Try opening a suppot ticket with TCAdmin.