M-E-Tech-Jay Posted July 27, 2005 Share Posted July 27, 2005 Hello there, I went to go place a support ticket but i keep getting a CGI error. Anyhow, my server keep reboot which makes no sense for they have the same .cfg as they had before yet they constantly reboot. Many customers are pissed and I dont know what to do... some have decided to stay with serverdoc due to this problem. Please let me know ASAP Thank you Jason Link to comment Share on other sites More sharing options...
LFA Posted July 27, 2005 Share Posted July 27, 2005 TCAdmin will restart the game server if it is not responding to queries. You might have the query port wrong. Check the game server status page to see if TCAdmin is able to query the game server. You might also have a bad configuration that makes the server crash every once in a while. Link to comment Share on other sites More sharing options...
LFA Posted July 27, 2005 Share Posted July 27, 2005 you can also create a support ticket by send an email to support@tcadmin.com Link to comment Share on other sites More sharing options...
M-E-Tech-Jay Posted July 27, 2005 Author Share Posted July 27, 2005 well this only happens when a server seems to get full...the cp shuts it down. Doesnt make sense...never did this before. Once 10+ people are in there it just crashes Link to comment Share on other sites More sharing options...
ECF Posted July 27, 2005 Share Posted July 27, 2005 TCAdmin wouldn't just shut a game down. The only thing TCAdmin would do is restart the server if it stops responding to the query. It sounds like you have something else going on there. Link to comment Share on other sites More sharing options...
M-E-Tech-Jay Posted July 27, 2005 Author Share Posted July 27, 2005 It has the same configs as when i had it with serverdoc etc... and it ran smoothly then. The transfer to cpanel has corrupted something or other cause the server will shut down Link to comment Share on other sites More sharing options...
LFA Posted July 27, 2005 Share Posted July 27, 2005 TCAdmin won't just restart your server randomly. By default, it will only restart the game server if it crashes (the exe file stops running). It also queries your server to see if it is running but it will only restart the game server if you have it configured to restart it when it doesn't respond to queries. (Admin Home > System Settings > Plugins > Configure Game Server Monitor) If it is crashing when the server gets full it could be that you are running out of memory. There is also an option in the service settings named "enable low memory usage". This option is OFF by default. This will force your game server to use less memory. There have been reports that this causes lag on some servers, but we have never been told it crashes a server. Anyway, it is disabled by default. Like I said before, check that the status page for that game server is working. If it is not, it means your query port is wrong. That is all that could be wrong. If that works, then the server crashing has nothing to do with TCAdmin. Link to comment Share on other sites More sharing options...
ECF Posted July 27, 2005 Share Posted July 27, 2005 We are more than happy to try and help you find out what may be causing this issue. If you can please send an email to support@tcadmin.com this will automatically create a ticket in the support sytem. The we can take it from there Link to comment Share on other sites More sharing options...
Recommended Posts
Archived
This topic is now archived and is closed to further replies.