randomvariable Posted December 31, 2007 Share Posted December 31, 2007 I ordered TCAdmin Master Server license and never received a key, can someone tell me where the key is supposed to be located. I checked my email but there was no key in any of the emails I received from TCAdmin. Thank you in advance. Link to comment Share on other sites More sharing options...
JasonF Posted December 31, 2007 Share Posted December 31, 2007 You should have received a welcome email with your customer portal login. After logging in you should open a support ticket. Link to comment Share on other sites More sharing options...
randomvariable Posted December 31, 2007 Author Share Posted December 31, 2007 The only emails I received were regarding the Paypal receipt and the billing successful from balanceservers. I tried calling the toll free number and left a message but have heard nothing back as of yet. I also opened a support ticket. I guess I will have to wait.... Link to comment Share on other sites More sharing options...
swish Posted December 31, 2007 Share Posted December 31, 2007 login to http://www.tcadmin.com/billing your key should be in the package. Link to comment Share on other sites More sharing options...
randomvariable Posted December 31, 2007 Author Share Posted December 31, 2007 The problem is I never received any login info either. I tried using the 'forgot password' link to try to initiate a response with my login info, but no emails are ever sent or rather received. I double checked that my email account is in fact working fine, so it is not on my end. Link to comment Share on other sites More sharing options...
HIS-MOTHER Posted December 31, 2007 Share Posted December 31, 2007 Open a ticket with them. I beleive ECF stated before that you can open a ticket without a account. Link to comment Share on other sites More sharing options...
randomvariable Posted December 31, 2007 Author Share Posted December 31, 2007 I was able to get my login info through the lost password link using Internet Explorer. I was using Firefox before. But as you mentioned before I did find a number in the "My Packages" section but the label next to it is not clear, anyway I am going to start the process of installing and will use this thread to ask questions regarding any other problems I may come across if I do not already find the answer in other threads. Thank you everyone! Link to comment Share on other sites More sharing options...
Recommended Posts
Archived
This topic is now archived and is closed to further replies.