TCADMIN Support System

[ChrisOlver]

Is it possible to make a little change to it: Being able to either change the admin the support ticket is assigned too or/and able to post in internal notes without having to post a message to the user. Everytime I try and do this I have to post a reply to the user and you cant get away with "Im just posting an internal message to the other admin so ignore this post"

 

 

 

Chris

[Stealth]

no! i do too many support tickets as it is without you reassigning more

[ChrisOlver]

Ack.. i dont get a chance.. You just jump on them before I can even read the email.. Now stop answering tickets you cant do cause your at work

[ECF]

Bahahahahaha! Chris trying to assign all the tickets to Paul.

 

 

 

How bout we add a Paul filter. All tickets will go to him

 

 

 

I haven't played withe the support sytem in a while, but I think there is a way to put internal notes in it somewhere for admin view only.

 

 

 

I just checked it. I see what you are saying about the internal notes requiring a response to the client as well. I will ask LFA to change that.

[LFA]

I just checked and you can change the admin assigned to the ticket.

 

 

 

I will change it so you can add internal comments without replying to the user.

[ChrisOlver]

You can change the assigned admin but you have to post to do it as well

[LFA]

No you don't. Just click on the button "change" next to "Assigned To:"

[ECF]

[Stealth]

You can change the assigned admin but you have to post to do it as well

 

 

 

your a benny. i could have told you that without you making us look stupid.