ChrisOlver Posted August 19, 2005 Share Posted August 19, 2005 Is it possible to make a little change to it: Being able to either change the admin the support ticket is assigned too or/and able to post in internal notes without having to post a message to the user. Everytime I try and do this I have to post a reply to the user and you cant get away with "Im just posting an internal message to the other admin so ignore this post" Chris Link to comment Share on other sites More sharing options...
Stealth Posted August 19, 2005 Share Posted August 19, 2005 no! i do too many support tickets as it is without you reassigning more Link to comment Share on other sites More sharing options...
ChrisOlver Posted August 19, 2005 Author Share Posted August 19, 2005 Ack.. i dont get a chance.. You just jump on them before I can even read the email.. Now stop answering tickets you cant do cause your at work Link to comment Share on other sites More sharing options...
ECF Posted August 19, 2005 Share Posted August 19, 2005 Bahahahahaha! Chris trying to assign all the tickets to Paul. How bout we add a Paul filter. All tickets will go to him I haven't played withe the support sytem in a while, but I think there is a way to put internal notes in it somewhere for admin view only. I just checked it. I see what you are saying about the internal notes requiring a response to the client as well. I will ask LFA to change that. Link to comment Share on other sites More sharing options...
LFA Posted August 19, 2005 Share Posted August 19, 2005 I just checked and you can change the admin assigned to the ticket. I will change it so you can add internal comments without replying to the user. Link to comment Share on other sites More sharing options...
ChrisOlver Posted August 19, 2005 Author Share Posted August 19, 2005 You can change the assigned admin but you have to post to do it as well Link to comment Share on other sites More sharing options...
LFA Posted August 20, 2005 Share Posted August 20, 2005 No you don't. Just click on the button "change" next to "Assigned To:" Link to comment Share on other sites More sharing options...
ECF Posted August 20, 2005 Share Posted August 20, 2005 Link to comment Share on other sites More sharing options...
Stealth Posted August 22, 2005 Share Posted August 22, 2005 You can change the assigned admin but you have to post to do it as well your a benny. i could have told you that without you making us look stupid. Link to comment Share on other sites More sharing options...
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