Ticket = no email

[Kian]

Hi.

 

TCA send no email when a ticket is opened but email configuration is ok.

 

Email Server Settings > Test Settings

This test has been sent from TCAdmin using your saved email settings. If you are reading this TCAdmin is configured correctly.

But when i submit a ticket nothing happens.

[JasonF]

Did you

 

1) Enter your email address in the support section

2) Check off to send an email when a new ticket is created etc etc

[Kian]

Nothing to do. No email and no messages in console.

[JasonF]

You did not answer my questions.

 

Did you enter your email in the system settings >> plugins >> support section and did you check all of the boxes about sending out emails.

[Kian]

Yes sure

 

Enabled

Send an email to: myemail

Company Support Email: myemail

[JasonF]

I would open a ticket and have Luis take a look at it then.

[nhouck]

Check the mail log to see if it says it sent an email. If it did then check the mail server smtp log to see if any errors are showing up there.

 

I've had a lot of problems with email, in particular to yahoo/hotmail. You have to setup your mail server with proper spf records for one thing. Then you have to put up with stuff like yahoo claiming that you are spamming due to user complaints and shutting off your ability to email their users.