Remote Server install/license

[AvailNetworks]

I am trying to isntall tcadmin on a remote license I just purchased last night and I am not even sure where to begin. I was given an email that said my license would autoupdate in a few hours or I can manually do it. I waited and I did it manually and it does now show up still. Also is there an install I need to run for the slave server or no?

 

 

 

thanks,

 

Reed

[LFA]

1- add the server by going to System Settings > Servers > New Server. Make sure you type the correct primary ip.

 

2- after saving the server you will see a button that says "config file". Click on it. It will ask you to save a file.

 

3- install TCAdmin on the new server as a Remote.

 

4- Run the configuration utility on the remote and configure with the file you saved in step 2.

 

5- Start the monitor in console mode and make sure there are no errors.

[AvailNetworks]

it gives me the licenced remote limit has been reached error. Shall I shoot you over a support ticket with my info

[ECF]

Have you updated the license panel side?

 

 

 

Login and click the about link, and then click update license.

 

 

 

If you still have an issue, throw in a ticket.

[LFA]

oops my fault. Please update your license again. and try again. sorry

[AvailNetworks]

haha, all is forgiven, I just didnt know if I was missing something. you make up for it daily with the excellent support and software

[AvailNetworks]

also am I blind...where is the installation files for tcadmin. I cannot find them anywhere

[LFA]

http://my.tcadmin.com/downloads/tcadminsetup.exe

[AvailNetworks]

thanks, I am trying to install the slave now and I get a few errors

 

 

 

1. remote.pluginmanager.getobject: error creating tcadmin.plugins.systemmonitor.serverplugin error: file or assembly name tcadmin.plugins.systemmonitor, or one of its dependencies was not found

 

 

 

2. I do not know my master server password, is there a way to recover it. I tried all the ones I would normally use and it still says access denied in the log files

 

 

 

thanks again,

 

Reed

[ECF]

The password for remotes does not have to be the same as the master. Check 2 things.

 

 

 

1. You don't have a firewall up on that remote blocking the comm port.

 

 

 

2. Make sure you have entered the default IP for the remote box in the panel. If it is not the default IP for that remote box, it will fail.

 

 

 

If all else fails, throw in a ticket and we can look at it for you.

[AvailNetworks]

I will send a ticket, I already went over that stuff already.

 

 

 

thanks again,

 

Reed

[ECF]

No problem I just responded to it. Need a little more info and we can get it fixed up for you.

[LFA]

the first error is because the installer does not have the latest files. You would have to run the update so the remote gets updated and that missing file is added.

 

 

 

We will look at your ticket

[ECF]

Can't really update when it doesn't connect now can you?

 

 

 

Back to coding with you

[maximum6]

I'm having the same exact problem.

[LFA]

If you follow the instructions on the second post everything should work correctly. You might get an error in the console about some missing plugins but it will still work. Then just log in to your control panel and run the update so your new server is updated. That will get rid of the startup errors.

 

 

 

If you are having problems you can create a ticket and we will look at it.

[maximum6]

running the update fixed it. Thank you very much!