ECF Posted March 30, 2010 Share Posted March 30, 2010 Strange that he would know that I "don't have access" to fix the problem but didn't know what the fix was... You are running the datacenter version of our product, hence you did not have access to fix the issue. As for the issue itself it can be caused by many things and support for our datacenter issue is done by the provider not by us. Link to comment Share on other sites More sharing options...
PRoConHosting Posted March 30, 2010 Author Share Posted March 30, 2010 You are running the datacenter version of our product, hence you did not have access to fix the issue. As for the issue itself it can be caused by many things and support for our datacenter issue is done by the provider not by us. The issue was missing DLL files in the OS. How would I not have access to fix the issue and what does it have to do with the datacenter edition? Link to comment Share on other sites More sharing options...
ECF Posted March 30, 2010 Share Posted March 30, 2010 Well since you had to do an OS reload I assume you needed to contact your provider? Basically I was trying to politely ask you not to post your problems in Pre-sales forums and simply contact your provider since they are required to support any datacenter install. I guess you didn't pick up on the hint though. Next time I will spell it out for you Link to comment Share on other sites More sharing options...
HIS-MOTHER Posted March 30, 2010 Share Posted March 30, 2010 Well since you had to do an OS reload I assume you needed to contact your provider? Basically I was trying to politely ask you not to post your problems in Pre-sales forums and simply contact your provider since they are required to support any datacenter install. I guess you didn't pick up on the hint though. Next time I will spell it out for you He was ASSUMING Kevin. Link to comment Share on other sites More sharing options...
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